Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
References
Timeline
Generic

OSWALD MALABA

Perth,Australia

Summary

IT Support Engineer recognized for exceptional productivity and efficient task execution. Specialized in network troubleshooting, software installation, and cybersecurity. Proven ability in problem-solving and communication, ensuring seamless technology operations and user support. Committed to enhancing user satisfaction and fostering customer loyalty across all supported products.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Benji Innovation
Perth, Western Australia
05.2024 - Current
  • Delivered technical support to end-users for hardware and software issues.
  • Troubleshot network connectivity and user access problems, ensuring minimal downtime.
  • Collaborated with team members to enhance IT support processes and workflows.
  • Managed inventory of IT equipment while assisting with asset management tasks.
  • Diagnosed and resolved complex technical problems through effective troubleshooting strategies.

Support Worker

Explore Healthcare Services
06.2023 - Current
  • Transported clients to community appointments and social events, promoting independence and community integration.
  • Coordinated tasks with the care team to optimise workflow, enhance productivity, and minimise downtime.
  • Fostered effective team collaboration, resulting in streamlined operations and improved task management.
  • Delivered exceptional customer service, addressing clients' needs with professionalism and empathy.
  • Contributed innovative ideas to enhance service quality and competitiveness with the team, enhancing workflow and productivity.
  • Providing companionship and support during daily activities.
  • Performing household tasks such as preparing meals, laundry, shopping and cleaning.
  • Implementing strategies for managing health issues.
  • Delivering activities that promote emotional and intellectual stimulation.
  • Maintained a safe and hazard-free environment, proactively identifying and minimising risks to ensure client safety.
  • Using equipment to assist clients with limited mobility such as hoists, swivel cushions and wheelchairs.
  • Implementing care programs for clients in residential care facilities.
  • Liaising with other health care professionals, family members and carers.

Crew member

Hungry Jacks
Wangara
04.2023 - 06.2023
  • Maintain spotless dining area and dishes, ensuring a safe dining environment and high hygiene standards.
  • Deliver exceptional customer service, fostering a welcoming atmosphere and enhancing guest satisfaction.
  • Support overall dining experience with pristine dish cleanliness, contributing to positive customer feedback.

Assistant

Gee Enterprise
08.2022 - 03.2023
  • Packed and distributed orders, ensuring timely delivery and high customer satisfaction.
  • Enhanced order accuracy, reducing errors and improving customer feedback.
  • Implemented efficient packing methods, decreasing processing time and boosting productivity.

Sales Assistant

Engen Petroleum, Rammutle Private Limited
Start, Zimbabwe
11.2020 - 08.2021
  • Assisted with equipment setup, ensuring operational efficiency and minimal downtime.
  • Organised tasks with the team, enhancing workflow and productivity.
  • Improved team coordination, leading to smoother operations and better task management.
  • Greeted and assisted customers, meeting their needs professionally.
  • Proposed promotional ideas, boosting competitive performance.

Education

Bachelor's - civil engineering

Curtin University
Bentley, WA
09.2025

Diploma of Engineering - Computer Science/ Civil Construction

Curtin College
01-2023

A-Level - Cambridge (Sciences)

Goldridge College

Skills

  • Organizational skills
  • Communication skills
  • Team collaboration
  • Customer service excellence
  • Problem-solving abilities
  • Time management strategies
  • Microsoft Office proficiency
  • Leadership qualities
  • Conflict resolution
  • Technical support expertise
  • Effective communication techniques
  • Network troubleshooting skills
  • IT compliance knowledge
  • Data backup and recovery solutions
  • Hardware diagnostics expertise
  • IT documentation practices

Certification

  • CPR
  • First AID
  • Driver's license
  • Working with Children
  • Police Clearance
  • NDIS Worker Check
  • Manual handling
  • Covid vaccination
  • Hand hygiene
  • Peg feeding

Volunteer Experience

  • Events Team Leader at Curtin Civil Engineering Association
  • Attending informative seminars
  • Attending workshops relating to my field.

References

  • Mrs. Bridget Laramie, Engen Petroleum, Rammutle Pvt, +263 781334261
  • Mr. Gatsi, Gee Enterprise, 0450820277
  • Joseph, Hungry Jacks, 0413551010
  • Jack Spark, Curtin Civil Engineering Association, 0417897153
  • Brenda, Explore Healthcare Services, 0405408161

References

References available upon request.

Timeline

IT Support Engineer

Benji Innovation
05.2024 - Current

Support Worker

Explore Healthcare Services
06.2023 - Current

Crew member

Hungry Jacks
04.2023 - 06.2023

Assistant

Gee Enterprise
08.2022 - 03.2023

Sales Assistant

Engen Petroleum, Rammutle Private Limited
11.2020 - 08.2021

Bachelor's - civil engineering

Curtin University

Diploma of Engineering - Computer Science/ Civil Construction

Curtin College

A-Level - Cambridge (Sciences)

Goldridge College

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OSWALD MALABA