Oswin Melroy Saldanha
Perth,Australia
Summary
Analytical and detail-driven professional with over 4 years of experience in mutual fund and superannuation fund operations, combined with a Master of Business Analytics from The University of Western Australia. Proven expertise in transaction processing, client reporting, quality control, and stakeholder communication within high-volume financial environments. Skilled in leveraging data analytics tools and techniques—including SQL, Excel, and reporting platforms—to drive process improvements, enhance data accuracy, and support informed decision-making. Adept at bridging financial operations with analytical insights to optimize business performance and compliance. Strong foundation in financial systems such as Multifonds and MFG Reporting Tool, with a focus on delivering value through data-informed strategy and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assessing Operator
Cash Converters
09.2023 - Current
- Demonstrate empathy and respect while guiding customers through finance application processes, ensuring clarity and support for their unique needs.
- Maintain and update accurate customer records using internal systems, tracking application status and proactively communicating updates to customers.
- Evaluate personal finance applications for Small Amount Credit Contracts (SACC), Medium Amount Credit Contracts (MACC), and Line of Credit Contracts, adhering to current credit policies and guidelines.
- Utilize the in-house Mercury application for processing, ensuring compliance and accuracy in data entry.
- Leverage strong communication and negotiation skills to address customer inquiries, maintaining high standards in customer service and professionalism.
- Perform tasks with precision and attention to detail, consistently meeting performance goals and contributing to team productivity.
Business Analytics Industry Project
MLG OZ
Perth, WA
02.2025 - 06.2025
- Collaborated with a cross-functional team to deliver a data-driven dashboard solution for assessing loader utilization and fuel efficiency across multiple mining sites.
- Applied spatial mapping techniques to match loader GPS coordinates with site waypoints, and calculated shift-level engine-hour-based utilization.
- Developed interactive Power BI dashboards for operational insights, enabling real-time asset tracking, fuel consumption analysis, and hourly hire validation.
- Presented findings and recommendations to MLG’s strategy and operations leadership team, contributing to future deployment planning, and digital transformation initiatives.
Notetaker, Scribe & Reader
North Metropolitan TAFE
Perth, WA
07.2024 - 06.2025
- Verified details to deliver clear, comprehensive, and accurate notes.
- Contributed to a positive learning environment by facilitating communication between students and instructors.
- Supported students directly during classes and laboratories.
- Supported students with disabilities by accurately transcribing classroom discussions for their review.
Senior Analyst, Transfer Agency
Northern Operating Services Private Limited
08.2021 - 06.2023
- Processing and Quality Control of transactions
- Carry out Quality Check of complex dealing instructions, journal entries and client reporting
- Allocation of daily BAU/Ad hoc instructions between team members
- Worked on multiple fund restructures and fund closures
- Handling client queries and helping managers and team leads in critical cases
- Worked on Multifonds Global Investor application upgrade requirements for Australia & Hong Kong process, & performed various test case scenario testings
- Trained partners on quality control of transactions for Australia Dealing process and Reconciliation process for Hong Kong
- pControl Project - Performed review of all client instructions and assisted in the migration of the client’s ‘Proper Instructions’ via an automation tool that will directly feed into our core processing systems
- Suggested and implemented process improvement for an client Ad hoc instruction
- Take-on new clients ensuring smooth transition
- Creation and maintenance of client specific keystroke procedures and checklists
Analyst, Transfer Agency
Northern Operating Services Private Limited
07.2019 - 07.2021
- Processing of BAU transactions
- Generating Registry Reports such as Net Funding Summary & Cash Flow Report,Current Position, Trading Summary Reports as part of daily BAU
- Issuing of Reports to Internal Unit Pricing Teams and uploading reports to client
- Cross trained in Australia Dealing and Hong Kong Finance process
Education
Master of Business Analytics -
The University of Western Australia
Perth, WA2025
Bachelor of Commerce - Finance
Mangalore University
Mangalore, KA04.2019
Skills
- MFG Reporting Tool & Multifonds Global Investor (MFGI)
- Transfer Agency Cash Exchange
- Microsoft Office
- Procedures & Flowcharts
- Client Reporting
- Financial Operations
- Transaction processing
- BAU Checklists
- Quality Control
- Client Relations
- Reporting Skills
- Regulatory compliance
- SQL Proficiency
- Data Management
- Assessing Income and Expenditure for Personal Finance
- Customer service
Accomplishments
- Won Quarterly Rewards & Recognition quiz at Northern Trust
- Volunteered for 2 years in a college out reach program meant to help the underprivileged and weaker section of the society
- Volunteered for ASTITVA and ACME Intercollegiate Cultural Fest for 2 years
Certification
- Hootsuite Platform Certification
- Social Media Marketing Certification (Hootsuite)
References
References available upon request.
Timeline
Business Analytics Industry Project
MLG OZ
02.2025 - 06.2025
Notetaker, Scribe & Reader
North Metropolitan TAFE
07.2024 - 06.2025
Assessing Operator
Cash Converters
09.2023 - Current
Senior Analyst, Transfer Agency
Northern Operating Services Private Limited
08.2021 - 06.2023
Analyst, Transfer Agency
Northern Operating Services Private Limited
07.2019 - 07.2021
Master of Business Analytics -
The University of Western Australia
Bachelor of Commerce - Finance
Mangalore University
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