OTILIA SIDEA
Hampton Park,VIC
Summary
Security professional prepared for this role with substantial experience in ensuring safety and order. Proven ability to manage surveillance and access control, contributing to secure environment. Reliable team player known for adaptability and focus on achieving optimal results, proficient in performing routine checks and handling emergency situations with composure.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Guard
Millennium Security
10.2024 - Current
- Regular Patrols, deter criminal activity and ensure all areas are secured
- Monitoring Surveillance Systems
- Emergency Response
- Assist with exporting footage for Police while following the Procedures of the Centre
- Assisting customer with enquiries
- Be firm with offenders
Security Supervisor
Millennium Security
02.2024 - 10.2024
- Managed 4 Security Officers
- Manage and oversees the Daily Operations of the Centre, including staff performance
- Implement and Maintain Centre Policies and procedures
- Ensure a high level of customers satisfaction through Excellent Service
- Provided Monthly KPI to client
- Managed the roaster, sick leave, holiday leave for the staff
- Handle customer complaints and issues in a professional and courteous manner
Security Supervisor
Millennium Security
08.2023 - 02.2024
- Managed 11 Security Officers
- Manage and oversees the Daily Operations of the Centre, including staff performance
- Implement and Maintain Centre Policies and procedures
- Ensure a High level of customers satisfaction through Excellent Service
- Provided Monthly KPI to client
- Managed the roaster, sick leave, holiday leave for the staff
- Handle customer complaints and issues in a professional and courteous manner
Concierge Security (Full-time)
Millennium Security
11.2022 - 08.2023
- Provided directions and other assistance to staff members and visitors as required and ensure the safety and security of the building.
- Managed front desk and helped guests as needed
- Coordinated with fire and law enforcement personnel as needed.
- Inspect and patrol premises regularly on recommended levels
- Provide security outside of the business hours and notify the proper authorities when staff safety is a concern
- Report any suspicious behaviours.
- Monitor surveillance cameras for other sites.
- Respond to alarms and react in a timely manner
- Using Gallagher system, TruVision Navigator CCTV, Genetec Security Desk CCTV, Gat Relaxx locker system, Share point, Word, Excel.
Control room Operator
Millennium Security
09.2022 - 02.2023
- Ensure the safety of everyone at the mall
- Patrolling the premises
- Checking surveillance equipment
- Removing those who pose a threat
- Assist during emergencies and contact law enforcement when required
- Profound Knowledge of public interaction
- Immense ability to maintained punctuality
- Exceptional communication skills
Security Control Room Operator (Full-time)
Certis Security
04.2021 - 12.2021
- Monitor CCTV Cameras and Intercom system
- Report and monitor all security breaches and incidents. Back-up all incidents for future reference. Escorting unauthorized persons off-site.
- Attend to an alarm activation. Ensure compliance to access control standards and procedures. - Creating an updated access card using Pro-watch.
- Isolating and de-isolating via the fire panel
- Signing out/in keys
- Patrolling the building checking for Intruders, and reporting any broken equipment, lights, and doors, performing a WIP phone test on levels and Lift phone test and checking for any water leaks, Fire alarms, recording vehicles, and dealing with lost property.
- Knowledge of two-way radio.
- Responding promptly to customer inquiries in person or via telephone or emails always in a professional manner.
- Accuracy and attention to detail.
- Knowledge of Word and Excel.
Customer Service (Casual)
Melbourne Convention and Exhibition Centre
09.2014 - 11.2021
Security Control Room Operator (Full-time)
Certis Security
11.2016 - 04.2021
- Monitor CCTV cameras and Intercom system.
- Report and monitor all security breaches and incidents. Back-up all incidents for future reference. Escorting unauthorized persons off-site.
- Attend to an alarm activation. Ensure compliance to access control standards and procedures. Follow up on Maintenance queries until the problem is resolved.
- Billing and turning on After Hours Air-Conditioning by using Honeywell EBI.
- Updated Access Cards and created new access cards for tenants using Gallagher Command Centre.
- Isolating and de-isolating Fire Zone for contractors using EWIS Fire System.
- Chasing up new and overdue Fire Impairments Notices forms constantly professionally and efficiently and informing the insured.
- Signing Out/In keys and using Omega Key Register
- Knowledge of using OTIS Lift Monitor (EMS), Nextiva camera, and EWIS System.
- Patrolling the building checking for Intruders, and reporting any broken equipment, lights, and doors, performing a WIP phone test on levels and Lift phone test and checking for any water leaks, Fire alarms, recording vehicles, and dealing with lost property.
- Issuing new car park tickets and updating access cards by using the CDS System.
- Knowledge of two-way radio.
- Responding promptly to customer inquiries in person or via telephone or emails always in a professional manner.
- Knowledge of Word and Excel.
Cafe Assistant – Barista (Casual)
Melbourne Convention and Exhibition Centre
09.2012 - 01.2014
Food and Beverage Attendant (Casual)
Melbourne Convention and Exhibition Centre
09.2011 - 01.2013
Education
Provided Cardiopulmonary Resuscitation -
CBD College
01.2024
Apply First Aid - undefined
CBD College
01.2024
Certificate III - Security Operations
Complex Institute of Education
01.2016
Certificate II - Security Operations
Complex Institute of Education
01.2016
Certificate IV - Business Office Administration
Holmesglen Institute
01.2000
Victoria Certificate of Education - undefined
Dandenong High School
01.1999
Skills
- Adaptable problem-solving abilities
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Work ethic
- Security protocols
- CCTV monitoring
- Incident reporting
- Punctuality
- Emergency response
- Reporting skills
- First aid certified
- Emergency awareness
- Access control
- Security operations experience
- Complex Problem-solving
- Report preparation
- Reliability
- Alarm systems
- Sensitive information handling
- Perimeter security
Certification
- Current Victoria Drivers Licence and own reliable transport
- Victorian Security Licence: Number 918-392-30S Expiry: 2025-09-21
Training
- 2016 Aviation Security (Screening) Complex Institute of Education
- 2016 Control Room Operator and Monitoring Centre Operator Complex Institute of Education
Availability
Availability: Three to Four days a week - Morning Shifts Only, prefer Casual
Timeline
Security Guard
Millennium Security
10.2024 - Current
Security Supervisor
Millennium Security
02.2024 - 10.2024
Security Supervisor
Millennium Security
08.2023 - 02.2024
Concierge Security (Full-time)
Millennium Security
11.2022 - 08.2023
Control room Operator
Millennium Security
09.2022 - 02.2023
Security Control Room Operator (Full-time)
Certis Security
04.2021 - 12.2021
Security Control Room Operator (Full-time)
Certis Security
11.2016 - 04.2021
Customer Service (Casual)
Melbourne Convention and Exhibition Centre
09.2014 - 11.2021
Cafe Assistant – Barista (Casual)
Melbourne Convention and Exhibition Centre
09.2012 - 01.2014
Food and Beverage Attendant (Casual)
Melbourne Convention and Exhibition Centre
09.2011 - 01.2013
Apply First Aid - undefined
CBD College
Certificate III - Security Operations
Complex Institute of Education
Certificate II - Security Operations
Complex Institute of Education
Certificate IV - Business Office Administration
Holmesglen Institute
Victoria Certificate of Education - undefined
Dandenong High School
Provided Cardiopulmonary Resuscitation -
CBD College
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