Otolose Aho
Experienced Banking
Mount Waverly,VIC
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of post-secondary education
19
19
years of professional experience
Work History
MANAGER MARKETS
ANZ Banking Group Ltd
Nuku'alofa, Tonga
01.2012 - 06.2026
- Led Markets and Treasury team in Tonga to implement strategic initiatives and improve operational efficiency and deliver revenue.
- Managed relationships with key stakeholders to ensure alignment on business objectives.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Managed risk exposure through effective hedging strategies.
- Monitored currency fluctuations to identify trading opportunities.
- Provided insights on regulatory changes impacting foreign exchange markets.
- Drafted comprehensive reports on FX market analysis, providing insights and recommendations that informed strategic decision-making.
- Monitored market trends to inform trading strategies and decisions.
- Coordinated risk assessments to identify potential challenges in operational workflows.
- Oversaw budget allocation and resource management for multiple departments, ensuring alignment with organizational financial goals.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Facilitated regular meetings to track progress on strategic projects and initiatives.
- Streamlined communication channels, improving information flow and decision-making speed.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed training programs to enhance employee skills, contributing to improved team performance and knowledge retention.
- Coached, mentored and trained team members in order to improve their job performance.
- Collaborated with team members to enhance customer service and satisfaction.
- Planned and managed project communications to convey information, expectations and deliverables.
- Analyzed operational activities to obtain quantitative basis for decision-making and resource allocation.
- Managed project issues and risks to mitigate impact to baseline.
- Led research projects to produce effective solutions for maintaining cost, schedule and performance parameters.
- Facilitated transactions in fast paced environment and in accordance with banking regulations and policies.
- Collaborated with banking teams to support client investment goals.
- Developed training programs for new staff on banking procedures and compliance.
- Coordinated cross-departmental projects to improve operational workflows and collaboration.
FX DEALER
ANZ Banking Group Ltd
Nuku'alofa, Tonga
01.2010 - 12.2010
- Executed foreign exchange transactions for corporate clients and institutional investors.
- Analyzed market trends to provide insights for trading strategies and decision-making.
- Managed client relationships, ensuring effective communication and service delivery.
- Collaborated with risk management teams to assess exposure and mitigate risks.
- Monitored currency fluctuations to inform trading positions and recommendations.
- Utilized trading platforms to execute trades efficiently and accurately.
MARKETING/ CUSTOMER ADVOCATE OFFICER
ANZ Banking Group Ltd
Nuku'alofa, Tonga
01.2009 - 12.2009
- Assisted customers with inquiries regarding banking products and services.
- Resolved customer complaints promptly and efficiently through multiple channels.
- Educated customers on digital banking tools and resources available at the bank.
- Collaborated with team members to enhance customer service processes and workflows.
- Provided feedback to management on customer needs and service improvements.
- Maintained accurate records of customer interactions using CRM software.
CASUAL PROJECT OFFICER
ANZ Banking Group Ltd
Nuku'alofa, Tonga
12.2007 - 01.2008
- Coordinated project timelines and deliverables with cross-functional teams.
- Developed project documentation to support operational processes and compliance.
- Facilitated stakeholder meetings to gather requirements and provide updates.
- Coordinated project plans and timelines for various banking initiatives.
- Facilitated communication between stakeholders and project teams effectively.
- Managed project documentation and ensured compliance with regulatory standards.
- Organized meetings to discuss project progress and address challenges.
Education
MASTER OF ARTS - Business Administration And Management, Management & International Business
Deakin University
Melbourne, Australia 08.2023 - 08.2026
BACHELOR OF COMMERCE (BCOM) - Management and Employment Relations
University of Auckland
Auckland, NZ 01.2004 - 12.2008
Skills
- Market Analysis
- Risk Management
- Financial Analysis
- Treasury Management
- Business Development
- Stakeholder Engagement
- Market Reseach
- Networking
- Customer Relationship
- Project Management
- Pipeline Management
- Process Improvement
- Change Management
- Team Building
- Collaboration
- Coaching and Mentoring
- Training
- CRM Management
- Problem Analysis
- Data Analysis
- Active Listening
- Orangized and priortization
- Time Management
- AML/ CTF
- Financial Crimes Management
- Candidate recruitment
- Reconcilation
- Financial Markets
- Treasury Management
- Investment Banking
- Project Pipeline
- Banking
Languages
English
Personal Information
English
Timeline
MASTER OF ARTS - Business Administration And Management, Management & International Business
Deakin University
08.2023 - 08.2026
MANAGER MARKETS
ANZ Banking Group Ltd
01.2012 - 06.2026
FX DEALER
ANZ Banking Group Ltd
01.2010 - 12.2010
MARKETING/ CUSTOMER ADVOCATE OFFICER
ANZ Banking Group Ltd
01.2009 - 12.2009
CASUAL PROJECT OFFICER
ANZ Banking Group Ltd
12.2007 - 01.2008
BACHELOR OF COMMERCE (BCOM) - Management and Employment Relations
University of Auckland
01.2004 - 12.2008