Otolose Finau
Clarinda,VIC
Summary
Highly-motivated employee with a strong desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Police Emergency Communicator
New Zealand Police
Auckland, New Zealand
2023 - 2024
- Handling emergency calls across the whole nation
- Locating within a timely manner where a caller requires Police attendance
- Ascertain relevant information to determine the best Police response through excellent questioning
- Apply risk assessments to every job called through to ensure the safety of the wider community and the frontline Police staff
- De-escalating heightened situations and managing the expectations of our callers regarding Police response
Project Coordinator
FIFA
Auckland, New Zealand
2023 - 2023
- Accrediting all security personals working the FIFA Women's World Cup 2023.
- Liaising directly with FIFA officials and Head of Security.
- Conducting thorough site inspections and creating suitable plans to secure sites used throughout the tournament.
- Rostering staff to secure all training sites, hotels and stadiums FIFA WWC23 were utilizing for the tournament
- Trophy security for the FIFA WWC23 trophy whenever it was displayed in New Zealand.
Service Delivery Coordinator
Platform 4 Group
Auckland, New Zealand
2018 - 2023
- Identified opportunities for cost savings while maintaining high levels of customer satisfaction.
- Creating and managing daily|weekly|monthly schedules for all commercial and retail sites(Malls and Michael Hill Stores)across New Zealand.
- Maintaining a roster of over 7,000 Hrs(300+ Employees) of work each week keeping the company revenue at a consistent growth rate.
- Diligently monitoring sick calls|leave within staff and ensuring cover is always available.
- Stakeholder Management – Provided operational updates on all staff performances for all security aspects.
- Up-skilled and trained 40% of the workforce on several site locations reducing dependency on contractual hours by more than 50%.
- Main liaison between Operational managers and employees to create a more harmonious work life balance.
Education
Certificate of Proficiency -
Auckland University of Technology
Auckland, New Zealand02-2018
NCEA Levels 1, 2 & 3 -
McAuley High School
Auckland, New Zealand12-2017
Certificate of Financial Literacy -
McAuley High School
Auckland, New Zealand07-2017
Skills
- Telephone and computer proficient
- Multi-tasking and organized
- Efficient and effective comprehension
- Communication and Interpersonal skills
- Coordinating and scheduling
- Improving systems/protocols
Affiliations
- Church
- Choir
- Rugby
- Volleyball
- Family
- Gym
- Cooking
- Hair braiding
Accomplishments
POLICE
- Commendation award: Handling a severe firearms job with efficiency and effectiveness that resulted in a quick Police response and all public and staff were saved|safe.
- Commendation award: Creating a system to ensure a smooth transition from training to the live floor for new Police Emergency Communicators.
FIFA
- First to accredit all staff for play off tournament within deadline
PLATFORM 4 GROUP
- Gained the highest revenue out of all departments amounting to $8 million during the COVID pandemic
- Created the first rostering database that allowed every person working in operations to see standard hours worked | hours missed | shifts requiring cover etc.
Certification
- Certificate of Emergency Communication
- Certificate of Approval (NZ Security license)
- Basic First Aid Certificate
Languages
Tonga
Professional
References
References available upon request.
Timeline
Police Emergency Communicator
New Zealand Police
2023 - 2024
Project Coordinator
FIFA
2023 - 2023
Service Delivery Coordinator
Platform 4 Group
2018 - 2023
Certificate of Proficiency -
Auckland University of Technology
NCEA Levels 1, 2 & 3 -
McAuley High School
Certificate of Financial Literacy -
McAuley High School