Ottilie Leung
Brisbane ,QLD
Summary
Dynamic individual with hands-on experience in hospitality, clinic and consult area and talent for navigating challenges. Brings strong problem-solving skills, customer serving skill, and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
Work History
Associate HSE Consultant
Prensa
Brisbane, QLD
01.2026 - Current
- Assisted in developing strategic communication plans to enhance client engagement.
- Conducted risk management for project processes, recommending measures to mitigate potential impacts.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- on site inspection (e.g., meth, mould, noise, fire assessment)
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
Clinic Receptionist
North Brisbane Family Dental
Brisbane, QLD
03.2025 - Current
- Managed patient scheduling and appointments, ensuring optimal clinic workflow.
- Facilitated patient check-in and check-out processes, enhancing overall efficiency.
- Responded to patient inquiries via phone and email, providing exceptional customer service.
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Assisted in managing inventory of dental supplies, supporting operational needs.
Wait Staff Member
Broken Heart Burger Club
Brisbane, QLD
03.2023 - 03.2025
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Collaborated with kitchen staff to facilitate smooth service operations during peak hours.
- Trained new wait staff on menu knowledge and service protocols, improving team performance.
- Processed payments accurately using point-of-sale system, ensuring swift transactions for guests.
Education
Master of Occupational Hygiene -
University of Queensland
07-2026
Bachelor of Science - Public Health
University of Queensland
Brisbane, Qld 12-2025
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Work Planning and Prioritization
- Quality assurance
- Analysis & evaluation
- Processes and procedures
- Process improvement
- Research and development
- Project analysis
Timeline
Associate HSE Consultant
Prensa
01.2026 - Current
Clinic Receptionist
North Brisbane Family Dental
03.2025 - Current
Wait Staff Member
Broken Heart Burger Club
03.2023 - 03.2025
Master of Occupational Hygiene -
University of Queensland
Bachelor of Science - Public Health
University of Queensland