Otugo Chukwudifu Alexander
Canberra ,ACT
Summary
Results-oriented professional offering extensive background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment. Proficient in QuickBooks and NetSuite.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
5
5
years of professional experience
Work History
Operations Manager
Wellcare Australia
Canberra , ACT
12.2024 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented operational procedures to ensure quality standards are met.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Enforced federal, state, local and company rules for safety and operations.
- Performed cost analysis for various projects to determine budget requirements.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Oversaw financial management, budget management, accounting and payroll activities.
- Responded to information requests from superiors, providing specific documentation.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Collaborated with team leaders on quality audits.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Mitigated business risks by working closely with staff members and assessing performance.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Delegated work to staff, setting priorities and goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Social Worker
Wellcare Australia
Canberra , ACT
12.2020 - Current
- Provided psychotherapy to individuals, couples and families.
- Advised clients on employment opportunities, housing resources and financial assistance programs.
- Conducted assessments of client's needs and developed appropriate interventions.
- Coordinated referrals for psychiatric evaluations and psychological testing when indicated.
- Created and managed thorough pre-discharge plans for clients coming up on reintegration periods.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Supported guardianship proceedings for incapacitated adults who lack decision making capacity.
- Collaborated with psychiatrists, psychologists, case managers and other clinical staff in providing comprehensive services to clients.
- Counseled family members on how best to support their loved ones suffering from mental illness issues.
- Monitored medication compliance among mentally ill patients to ensure proper dosage levels are maintained.
- Assessed risk factors associated with suicide or violence towards others.
- Participated in multidisciplinary team meetings to discuss client care plans.
- Facilitated group therapy sessions focused on topics such as anger management, substance abuse and coping skills.
- Gave presentations to interdisciplinary team members, including clinical documentation and therapeutic observations.
- Assisted homeless individuals in accessing shelters, food pantries, medical clinics and other supportive services.
- Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.
- Provided crisis intervention services when needed by referring clients to emergency services or hospitalization if necessary.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
Therapeutic Youth Work
Barnardos
Canberra , ACT
09.2019 - 03.2022
- Documented child progress, reporting extreme changes in behavior.
- Provided emotional support and guidance to youths in difficult situations.
- Maintained detailed records of youth attendance, participation, and progress.
- Monitored and evaluated youth progress, adapting programs to ensure effectiveness and relevance.
- Organized events and field trips that expose youths to cultural, educational, and career opportunities.
- Directed activities to foster social and emotional development for at-risk youth.
- Collaborated with other professionals to provide comprehensive services to clients.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Facilitated group sessions and workshops focusing on life skills, such as communication, leadership, and decision-making.
- Conducted assessments of needs and risk factors among participants in order to develop appropriate interventions.
- Used calm, positive, and encouraging approach with youth.
- Assisted with the development of individual plans for each youth's academic success.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Communicated regularly with parents and guardians regarding youth activities, progress, and concerns.
- Maintained accurate records and documented client data in company databases.
- Established safe and inclusive environments for youth, promoting positive behavior and emotional well-being.
- Educated parents and guardians on available resources in the community that could benefit their child.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Designed and led recreational activities that foster teamwork, physical health, and social interaction.
- Attended court hearings related to juveniles who were involved with the organization's programs.
- Participated in regular meetings with staff members to discuss program goals and objectives.
- Assisted with homework and provided tutoring in subjects as required.
Education
Professional Development Program - Engaging in Positive Behaviour Support Practices
Monash University
Monash 11-2024
Masters - Social Work
Australia Catholic University
Canberra 08-2019
Masters - International Development
University of Canberra
University Of Canberra 08-2016
Skills
- Incidents management
- Health and safety compliance
- Performance monitoring
- Production
- Quality assurance controls
- Troubleshooting and problem solving
- Change management
Timeline
Operations Manager
Wellcare Australia
12.2024 - Current
Social Worker
Wellcare Australia
12.2020 - Current
Therapeutic Youth Work
Barnardos
09.2019 - 03.2022
Professional Development Program - Engaging in Positive Behaviour Support Practices
Monash University
Masters - Social Work
Australia Catholic University
Masters - International Development
University of Canberra
Similar Profiles
DEEPTHI MERIN RAJUDEEPTHI MERIN RAJU
Pharmacist at Wellcare PharmacyPharmacist at Wellcare Pharmacy
Donna RollinsDonna Rollins
Care Coordinator at Wellcare/Centene North Carolina Healthy Opportunities PilotCare Coordinator at Wellcare/Centene North Carolina Healthy Opportunities Pilot
Stephanie MauricioStephanie Mauricio
Supervisor at Results CX/ Wellcare MedicareSupervisor at Results CX/ Wellcare Medicare