Oumkanika Uch
Springvale South,VIC
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
4
4
years of professional experience
Work History
Deli Clerk
Henry Mercato
2024.03 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Cashier
Koh's Marketplace
2023.08 - 2024.02
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
Loco Cafe
2023.05 - 2023.08
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Food and Beverage Assistant
Krong Boran Cafe
2022.06 - 2022.12
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
Front Manager
Ravorn Villa Boutique
2020.05 - 2022.05
- Maintained open lines of communication with staff, fostering a supportive work environment.
- Adapted quickly to changing business needs by modifying staffing levels or adjusting operational protocols as necessary.
- Facilitated weekly team meetings to discuss goals, review progress, address concerns, and celebrate achievements.
- Trained and mentored front-end team members, resulting in increased productivity and job satisfaction.
Education
MBA - Master of Business Administration
Kaplan Business School
Melbourne, VIC06.2025
BBA - Enterpreneurship
Bangkok University
Bangkok, Thailand06.2022
Skills
- Customer Service
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
Languages
Cambodian
Native or Bilingual
English
Professional Working
Thai
Professional Working
Chinese (Mandarin)
Elementary
Reference
Chea Chanlaykheng ( Kheng)
Timeline
Deli Clerk
Henry Mercato
2024.03 - Current
Cashier
Koh's Marketplace
2023.08 - 2024.02
Waitress
Loco Cafe
2023.05 - 2023.08
Food and Beverage Assistant
Krong Boran Cafe
2022.06 - 2022.12
Front Manager
Ravorn Villa Boutique
2020.05 - 2022.05
MBA - Master of Business Administration
Kaplan Business School
BBA - Enterpreneurship
Bangkok University
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