Oussama Ennaimi
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bottega Veneta
09.2022 - 01.2024
- Delivered excellent customer service by professionally handling inquiries, complaints, and returns.
- Processed transactions accurately while maintaining a high level of customer service.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Developed loyal customer base by providing consistent, high-quality service.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Associate
MediaWorld
12.2020 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Coordinated with stock team to expedite restocking of high-demand items.
Real Estate Agent
TECNOCASA
09.2019 - 11.2020
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Education
GED -
University of Turin
Turin08.2018
Skills
- Customer Service
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Microsoft PowerPoint
- Microsoft Office Suite
- Microsoft Outlook
- Complaint Handling
- Money handling abilities
- Conflict Resolution
- Computer Proficiency
- Call center experience
- Customer Relations
Languages
Italian
Native or Bilingual
Arabic
Native or Bilingual
English
Full Professional
French
Professional Working
Timeline
Customer Service Representative
Bottega Veneta
09.2022 - 01.2024
Retail Sales Associate
MediaWorld
12.2020 - 05.2022
Real Estate Agent
TECNOCASA
09.2019 - 11.2020
GED -
University of Turin
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