Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oussama Ennaimi

Melbourne

Summary

Experienced Appointment Setter with a strong track record of effectively managing schedules, maintaining appointments, and providing valuable administrative support to team members. Highly organized and detail-oriented, excels in serving as the primary point of contact for prospective clients, handling their questions and inquiries with professionalism and efficiency. Deep understanding of security regulations ensures compliance while delivering exceptional customer service over the telephone. Flexible and versatile, ready to contribute expertise to streamline operations and enhance the overall efficiency of your organization.

Overview

4
4
years of professional experience

Work History

Appointment Setter

Covisian Insurance
09.2022 - 01.2024
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Acted as first point of contact and set appointments for prospective clients.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.

Retail Sales Associate

MediaWorld
12.2020 - 05.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Coordinated with stock team to expedite restocking of high-demand items.

Real Estate Agent

TECNOCASA
09.2019 - 11.2020
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advised clients on market conditions and property value for informed decision-making.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.

Education

GED -

University of Turin
08.2018

Skills

  • Customer Service
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Microsoft Outlook
  • Complaint Handling
  • Money handling abilities
  • Conflict Resolution
  • Computer Proficiency
  • Call center experience
  • Customer Relations

Languages

Italian
Native or Bilingual
Arabic
Native or Bilingual
English
Full Professional
French
Professional Working

Timeline

Appointment Setter

Covisian Insurance
09.2022 - 01.2024

Retail Sales Associate

MediaWorld
12.2020 - 05.2022

Real Estate Agent

TECNOCASA
09.2019 - 11.2020

GED -

University of Turin
Oussama Ennaimi