OWAIS HUMAYUN
Ferntree Gully
Summary
A dedicated IT professional seeking a long-term role to leverage my expertise in cyber security, IT operations, and network engineering. Passionate about continuous learning, innovation, and tackling complex challenges in the IT domain.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Cyber Security Specialist – VPS 5.2
Museums Victoria
11.2022 - Current
- Designed High-Level and Detailed-Level Designs (HLDs & DLDs) for cybersecurity initiatives.
- Conducted security assessments, vulnerability testing, and risk analysis for applications, technologies, and third-party services.
- Ensured compliance with Australian security standards (Essential 8) through system updates, patching, and secure configurations.
- Provided SME input on technologies like KnowBe4, Zscaler, Tenable, Trend Micro, MS Sentinel, and MS Defender.
- Developed threat analysis and incident response plans, enhancing organizational security posture.
- Monitored and responded to security threats, ensuring proactive threat mitigation.
IT Services Specialist – VPSG5
Department of Premier and Cabinet
10.2021 - 11.2022
- Managed IT service operations for VCDI data and analytics products, including service requests, incidents, and changes.
- Ensured adherence to Service Level Objectives (SLOs) and resolved data quality issues in collaboration with stakeholders.
- Maintained Jira Service Management tools and knowledge bases to streamline service management processes.
- Led cross-functional team meetings to address systemic issues, reducing recurring incidents significantly.
- Communicated effectively with non-technical users to resolve requests and concerns.
Technical Support Analyst
RETRAC Business Solutions
07.2018 - 09.2021
- Company Overview: Managed Services Provider
- Managed identity and access solutions, including Privileged Access Management (PAM), Privileged Identity Management (PIM), and AAD Connect.
- Provided security support for Defender, Sentinel, Azure Security Centre, RBAC, Conditional Access, and MFA.
- Supported cloud services, including MS Azure, O365 (Exchange Online, SharePoint, OneDrive, Teams), and on-premises systems.
- Mentored and managed a team of 4 junior engineers, improving productivity and reducing escalation rates.
- Administered and maintained networks, systems, and IT infrastructure for a large client portfolio.
- Resolved high-level IT issues and managed incidents and service requests using ITSM tools.
- Managed Services Provider
Security Support Engineer
IPSec Pty Ltd
12.2016 - 06.2018
- Provided technical security support, including incident management, solution implementation, and issue resolution.
- Monitored and responded to system alarms and customer inquiries using SolarWinds and Web Help-Desk Ticketing System.
- Supported LogRhythm SIEM for threat detection, containment, and neutralization.
- Raised and managed support tickets with vendors like Check Point and Palo Alto.
- Delivered 24/7 ICT support and ensured compliance with Service Level Agreements (SLAs).
Education
Bachelor of Science - Telecommunications
Iqra University
01.2006 - 01.2011
Masters - IT Network Engineering
Melbourne Institute of Technology
01.2013 - 01.2015
Skills
- Zscaler
- KnowBe4
- MS Defender
- Trend
- Tenable
- DUO Security
- LogRhythm
- Azure AD
- On-Premises AD
- PIM
- IAM
- O365
- SharePoint
- OneDrive
- MS Teams
- Azure
- Auvik
- SolarWinds
- Hyper-V
- AD Audit Plus
- Eventlog Analyzer
- Jira
- Fresh-Service
- ConnectWise
- IT-Glue
- Cloud & On-Premise backups
Certification
SC-300: Microsoft Identity and Access Administrator
Timeline
Cyber Security Specialist – VPS 5.2
Museums Victoria
11.2022 - Current
IT Services Specialist – VPSG5
Department of Premier and Cabinet
10.2021 - 11.2022
Technical Support Analyst
RETRAC Business Solutions
07.2018 - 09.2021
Security Support Engineer
IPSec Pty Ltd
12.2016 - 06.2018
Masters - IT Network Engineering
Melbourne Institute of Technology
01.2013 - 01.2015
Bachelor of Science - Telecommunications
Iqra University
01.2006 - 01.2011
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