Owen Baigent
Bassendean
Summary
I am a passionate and dedicated supervisor and take immense pride in all my work. My goal is to enhance my knowledge and improve my skill set at water corporation, while sharing my extensive expertise in Metering Services. I am committed to pushing and supporting my team to reach full their potential, consistently striving to achieve all of our key performance indicators. I continuously seek opportunities for process improvements for my team and keep regularly communication with key stakeholders so all sections can benefit. I have extensive in field customer experience which equips me with ability to handle and resolve customer complaints and queries efficiently.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
Water Corporation
08.2023 - Current
- Oversaw daily operations of the team, ensuring smooth work processes and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient work process and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed and motivated employees to be productive and engaged in work.
Senior Field inspector – Meter Renewal Program
Water Corporation
09.2020 - 08.2023
- Completing Meter replacements including major and minor obstructed meters
- Property inspections, customer generated enquires
- Conducting Pre validations on large and smaller water meters in the field
- Conducting Water meter reading for quality assurance purposes
- Conducting QA inspections (Downer, NPS, Saltire contractors)
- Conducting Safety observations (Downer, NPS, Saltire contractors)
- Creating and completing photo audits using SAP, Maximo and Excel
- Improved reporting accuracy by diligently documenting findings during field inspections.
- Conducting training and inductions for contractors and new starters
- Running of contractor Toolboxes
- Planning of the H2OME project including , data checks,scheduling and replacing devices
- View and inspects and customer complaints and queries
- Building a mock meter set up to successfully test Cyble devices
- Chosen as a safety representative for metering services
- Plumguard S.M.E
- Backfilling in for LMP supervisor
- Backfilling in for Project engineer
Field inspector – Meter Renewal Program
Water Corporation
03.2020 - 09.2020
- Completing Meter replacements including major and minor obstructed meters
- Property inspections, customer generated enquires
- Conducting Pre validations on large and smaller water meters in the field
- Conducting Water meter reading for quality assurance purposes
- Conducting QA inspections (Downer contractors)
- Conducting Safety observations (Downer contractors)
- Conducting Photo audits using SAP and Excel
- Building a mock meter set up to successfully test Cyble devices
Water Efficiency Monitoring Inspector
Water Corporation/Programmed
09.2019 - 03.2020
- Undertake sprinkler patrols and WEM-related fieldwork throughout the metropolitan area
- Gather warning and infringement data relating to scheme and bore non-compliance and provide anecdotal feedback as to trends and issues arising in the field
- Proactively engage with customers in the field, raise awareness and educate the community about water efficiency measures and conservation initiatives
- Train other Water Efficiency Inspectors in relation to OSH and technical issues
- Provide advice to customers about reticulation controllers
- Conducting Card drop offs to customers involving billing issues
- Conducting Water restrictions and unrestricting to customers
Truck driver and Tree installer
Arborwest Tree Farm
02.2019 - 09.2019
- Tree delivery to various sites in WA using Hiab
- Planning, Installation and maintenance of 45,60,100,200 and 500L trees
- Customer interaction and advice on tree selection
- Tree maintenance and propagation
- MR license
Apprentice/Tradesman
Johnson and Co Commercial plumbing
03.2016 - 01.2019
- Planning and completing Commercial Tube outs in copper and press fittings
- Planning and completing Commercial fit offs including water fountains and water pumps
- Completing ground and under Ground Drainage
- Electrofusion welding pipe 32mm to 300mm using Electrofusion welding machines
- Conducting brazing
- Push fit and crimp Copper works
- Reinstatement of paving and gardens once jobs have been completed
- Health and safety Representative
- Finalist for Masters Plumbing Association apprentice of the year 2016
- Winner of Masters Building Association safety apprentice of the year 2017
- Completed Mates in Construction Connector course
- Ute leader and running of own jobs
Apprentice
Azmac Plumbing
03.2014 - 03.2016
- Planning and completing Residential tube outs including water and gas services
- Completing full wet area Fit offs including toilets, tap ware and plumbing products
- Planning and completing pre lay drainage
- Flue construction and installation
- Ute leader- (running own jobs and responsibility of running jobs)
Poly welder/Electrofusion welder (FIFO)
Northern Territory & Acrylic Plastics
01.2012 - 12.2013
- Completing Poly welding pipe 65mm to 720mm using hydraulic rams
- Electrofusion welding pipe 32mm to 300mm using Electrofusion welding machines
- Inspected welding work for defects and ensured compliance with safety standards.
- Rigging of pipe work
- Installation of plastic sheeting
- Performed routine maintenance on welding equipment to prevent downtime.
Commercial Landscaping apprenticeship
Greenworx commercial maintenance
01.2008 - 12.2011
- Commercial lawn mowing using push mowers to 72Inch ride on mowers
- Turf laying and care including soil preparations and leveling
- Poly and PVC Reticulation install and maintenance
- Garden installation and maintenance
- Cert III in horticulture
Education
Plumbing And Gas Fitting
Masters Plumbing Association
Maylands, WA03-2018
Poly Welding/Dogman
XLT Training
Welshpool, WA04-2012
Certificate III in Horticulture
South Metropolitan TAFE
Perth, WA02-2011
High School Diploma -
Mount Lawley Senior Highschool
Perth, WA09-2007
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Customer relations
- Performance monitoring
- Safety oversight
- Project management
Accomplishments
- Being awarded Recognition award of metering services for 2024
- Start up of Unplanned meter replacement program
- Supervised team of 5 staff members
- V200 Data analysis resulting in discovery of faulty meter
- Collaborating with multiple sections to improve processes regarding non registering water meters
- Completing of PRFS backlog
- 6 months continual hitting of KPIs
Certification
· Tradesperson license (Plumbing)-TL15939
· Gas fitting License-GF018870
· Cert III in Horticulture
· EWP operator-YC157721
· Poly welding ticket-XLT157721
· First aid certificate- HLTAID001,HLTAID002,HLTID003
· MR drives license
Timeline
Supervisor
Water Corporation
08.2023 - Current
Senior Field inspector – Meter Renewal Program
Water Corporation
09.2020 - 08.2023
Field inspector – Meter Renewal Program
Water Corporation
03.2020 - 09.2020
Water Efficiency Monitoring Inspector
Water Corporation/Programmed
09.2019 - 03.2020
Truck driver and Tree installer
Arborwest Tree Farm
02.2019 - 09.2019
Apprentice/Tradesman
Johnson and Co Commercial plumbing
03.2016 - 01.2019
Apprentice
Azmac Plumbing
03.2014 - 03.2016
Poly welder/Electrofusion welder (FIFO)
Northern Territory & Acrylic Plastics
01.2012 - 12.2013
Commercial Landscaping apprenticeship
Greenworx commercial maintenance
01.2008 - 12.2011
Plumbing And Gas Fitting
Masters Plumbing Association
Poly Welding/Dogman
XLT Training
Certificate III in Horticulture
South Metropolitan TAFE
High School Diploma -
Mount Lawley Senior Highschool
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