Owen Barnes

Working as a casual on the working holiday visa, responsibilities include:

• Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
• Maintained clean and organized dining areas, back of house areas,contributing to a pleasant atmosphere for patrons and staff.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity. Using a radio to communicate with senior management and staff throughout the venue.
• Supported efficient restaurant operations by consistently restocking supplies for the main bar. Including alcohol, Ice, fruit and glassware.
• Assisted in opening and closing of the venue. I quickly rose to one of the leaders in the back of house team and closely helped senior management and bussies with operations.

Working as a casual on the working holiday visa, responsibilities include:

• Using formwork and steelwork to build civil storm water pits
• Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
• Working with concrete, using trowelling techniques to get finishing touches on civil pits.
• Liaising and communicating with heavy vehicles such as diggers and loaders to assist us within civil construction. Such as digging, backfilling trenches and foundations.
• Analyzing civil groundwork plans. identifying required work and keeping logs for senior management.
• Full responsibility for work Ute and its power tools. using power tools to complete tasks. Ensure cleanliness and maintenance of vehicle and tools at all times.
• Moving formwork and materials between sites via my own work ute, or colleagues vehicles.
• working on site solo, drilling steps with generator and drill, also rendering for the civil pits

Promotion to Property & Facilities Officer

Responsibilities include:

• Managed H&S for the head office by conducting Monthly and weekly inspections of grounds,systems and equipment and recommending necessary changes to our head office.
• Managed multiple voids concurrently, ensuring timely completion within budget constraints - Main point of contact.
• Assess energy efficiency of head office and properties and make improvements where needed, to improve the energy efficiency.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Increased property occupancy rates by effective property turnaround. We had a 95% occupancy rate to meet each month.
• Ensure timely completion of repairs/works for all Rock Trust properties and head office.
• Managed budgetary constraints while trying to maintaining high-quality living environments for residents.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Created an energy efficiency leaflet and condensation leaflet for tenants. Also created organisations first ever green action plan, all can be found on company website.
• Established strong relationships with local authorities and council, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Introduced potential tenants to the properties and conducted property viewings. Ensure properties are fully furnished.
• Monitored progress of void process and notified appropriate individuals of project updates, delays, and schedule changes.
• In charge of quoting and invoicing, along side the finance department. Liaised with workman to ensure payments were paid on time.
• Manage handyman volunteer.
• Interviewed and help train new apprentice when replacing myself.
• Update spreadsheets for reporting and tracking processes

After completion of apprenticeship, appointed full time as Property & Facilities Assistant

• Responsibilities include: Assisting with property management, void management, rent collection and tenancy enforcement for all Rock Trust properties
• Undertake property turn-around activities, which include cleaning, clearing, painting properties
• Health & Safety duties, including ensuring compliance with fire risk/risk assessments for all Rock Trust properties
• Support of the facilities management of all Rock Trust properties, including head office, ensuring suppliers are communicated with and that work is to an acceptable standard
• General administrative duties, such as telephone and written communication with staff, tenants, partners, sponsors, and other stakeholders
• Responsibilities for stocktaking & replenishing household supplies
• Completing property inventories on site
• Completing H&S visits to tenanted properties.

Modern apprenticeship in facilities services,

Responsibilities include: Same Responsibilities as when I was taken on as the property and facilities assistant although I had to complete my SVQ Level 5 in facility Services.

• Kept bar stocked with liquors, juices and garnishes for drinks.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Served drinks to customers and used POS Systems

Temporary roles on various construction sites, responsibilities included:

• Dealing with deliveries
• Assisting skilled tradesmen
• General labouring, cleaning, and tidying
• Checking and finalizing the site for handover
• Complying with H&S on site.

Voluntary role, responsibilities included:

• Organizing Christmas events and activities for rough sleepers
• Recording information on Excel, contacting stakeholders.