Results-oriented team member who excels at uncovering customer needs, finding solutions and handling objections. Skilled in training staff and establishing rapport with clients, self-motivated with exceptional communication and computer abilities. Focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Proficient in best practices and regulatory requirements of operations. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Owen Frankis
Canberra,ACT
Summary
Overview
7
years of professional experience
1
Certification
Work History
PattySmiths
Restaurant Manager
07.2021 - 06.2023
Job overview
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Led and directed team members on effective methods, operations, and procedures
Hungry Jack's
Manager
03.2018 - 07.2021
Job overview
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Conducted monthly inventories of raw materials and components on work floor
- Cross-trained existing employees to maximize team agility and performance.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Improved safety procedures to create safe working conditions for workers
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
Hyatt Hotel Canberra - A Park Hyatt Hotel
Teamleader
11.2016 - 02.2018
Job overview
- Worked with management team to implement proper division of responsibilities.
- Communicated clear expectations and goals to each team member.
- Maintained cleanliness and presentation of stock room and production floor.
- Worked with team to identify areas of improvement and devised solutions based on findings
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Supervised team members to confirm compliance with set procedures and quality requirements
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Subway® Restaurant
Supervisor
01.2016 - 11.2016
Job overview
- Assisted customers with complaints, questions, and concerns.
- Observed each team member to ensure duties were being carried out and provided constructive criticism if needed.
- Maintained stock of products and ordered new products when stock was running low.
- Read and followed standard operating procedures.
- Ensured that all health and safety guidelines were followed.
- Made sure that products were produced on time and are of good quality.
- Kept work areas clean and neat
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
- Achieved results by working with staff to meet established targets
- Maintained compliance with company policies, objectives, and communication goals
Education
Commissioner For Fair TradeACT
No Degree from Working With Vulnerable People
02.2020
University Overview
Creative Safety InitivesACT
No Degree from Identify And Report Asbestos Containing Materials
02.2020
University Overview
Access Recognised TrainingYarralumla, ACT
Responsible Gambling Services from Hospitality
2019
University Overview
Access Recognised TrainingYarralumla, ACT
Use Hygienic Practices For Food Safety from Hospitality
2019
University Overview
Australian Security Education & ConsultingMitchell, ACT
Cert 2 In Security from Security, First Aid And Responsible Service Of Alcohol
2018
University Overview
Creative Safety Initiatives TrustDickson, ACT
Prepare To Work Safely In The Construction Industry from Construction
2018
University Overview
Plum-tree High SchoolPlumtree, Matabeleland South Province
High School Diploma
2002
University Overview
Skills
- Staff management
- Inventory management
- Vendor management
- Training and Development
- Cash handling and management
- Safety processes and procedures
- Multitasking abilities
- Food Service Background
- Conflict Resolution Techniques
- Staff Development Talent
- Hiring and Training
- Labor and Food Cost Control
Certification
- Use Hygienic Practices For Food Safety, Hospitality Training -2019
- Responsible Gambling Services, Hospitality Training - 2019
Reference
Reference
References can be provided upon request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Timeline
Restaurant Manager
PattySmiths
07.2021 - 06.2023
Manager
Hungry Jack's
03.2018 - 07.2021
Teamleader
Hyatt Hotel Canberra - A Park Hyatt Hotel
11.2016 - 02.2018
Supervisor
Subway® Restaurant
01.2016 - 11.2016
Commissioner For Fair Trade
No Degree from Working With Vulnerable People
Creative Safety Initives
No Degree from Identify And Report Asbestos Containing Materials
Access Recognised Training
Responsible Gambling Services from Hospitality
Access Recognised Training
Use Hygienic Practices For Food Safety from Hospitality
Australian Security Education & Consulting
Cert 2 In Security from Security, First Aid And Responsible Service Of Alcohol
Creative Safety Initiatives Trust
Prepare To Work Safely In The Construction Industry from Construction
Plum-tree High School
High School Diploma
- Use Hygienic Practices For Food Safety, Hospitality Training -2019
- Responsible Gambling Services, Hospitality Training - 2019
Similar Profiles
Dhaval AmbaliyaDhaval Ambaliya
Burger Maker at Pattysmiths BurgersBurger Maker at Pattysmiths Burgers
Liam HancockLiam Hancock
Project Admin/Research Assistant (Volunteer) at Dr Bryan Keon-Cohen AM, KCProject Admin/Research Assistant (Volunteer) at Dr Bryan Keon-Cohen AM, KC
Dr Lewis NottDr Lewis Nott
Intensive Care Registrar at Canberra Health Services and NSW HealthIntensive Care Registrar at Canberra Health Services and NSW Health