Owen Hodgen
Coorparoo,QLD
Summary
Detail-oriented team player with strong organisational skills. Ability to work with multiple people to achieve company goals.
Overview
10
10
years of professional experience
Work History
Practicum Student
Kenmore State High School
2023.03 - 2023.06
- Developed and implemented lesson plans that aligned with Australian curriculum and unit plan.
- Collaborated with experienced teachers to create new unit and focus.
- Incorporated opportunities for students to collaborate, think critically and problem-solve.
- Worked in team environment to maintain high levels of productivity.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Receptive to feedback from supervising teacher and was able to utilise this feedback to adjust teaching practices
Customer Service Agent
Panthera Finance
2021.11 - 2022.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. (average 100 calls per day)
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Liaised with team leaders to find best possible resolution for customers
- Investigated and resolved customer inquiries and complaints quickly.
Retail Sales Assistant
Harvey Norman
2013.06 - 2017.02
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Health, Sport And PE - High School Teaching
University of Queensland
Brisbane, QLD12.2023
Skills
- Detail Oriented
- Team Collaboration
- Relationship Building
- Phone and Email Etiquette
- Microsoft Excel
- Data Collection
- Organisation
- Punctual
Timeline
Practicum Student
Kenmore State High School
2023.03 - 2023.06
Customer Service Agent
Panthera Finance
2021.11 - 2022.05
Retail Sales Assistant
Harvey Norman
2013.06 - 2017.02
Bachelor of Health, Sport And PE - High School Teaching
University of Queensland
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