OWEN LONG

Experience and Skills in Compiling and Classification

• Extensive knowledge in all schedules of the Australian Customs Tariff
• Attention to detail in scanning and checking commercial documents
• Problem solving skills by using legal notes of the Tariff to find correct classifications of goods
• Extensive registration, cargo reporting and underbonding knowledge
• Knowledge of Customs regulations and compliance standards for the freight industry
• Extensive knowledge of the different applications of Customs valuation and incoterms

Client Communication and Customer Service

• Experience in participating in meetings with potential new clients
• Excellent verbal communication skills including on the phone and face to face
• Excellent problem solving skills including dealing with issues and concerns raised by clients
• Managed my own team for Smartclears client Aramex which included Emailing directly with Importers
• Also managed a team that cleared work for 20 small to medium forwarder clients
• Easy going and a Team player

Industry Software Knowledge

I have extensive knowledge in all Industry Software which I use on a daily basis

• ICS
• COLS
• Biosecurity Portal
• Borderwise
• ABF Website
• DAFF Website
• Excel
• All emailing Systems

• I worked as a Customs Compiler for a short period at Bollore prior to the first wave of Corona virus
• Even though I only worked there for 5 days, I learned a lot in this busy role
• I learned how to use their computer system for data entry that filtered all of their paperwork to make it easier for their Customs Brokers to find
• I also learned how to properly use a delivery docket to aid me in my data entry.

• I was formely employed part time for five years as a sales assistant in the Pro Shop and also as an assistant coach at Illawarra Tennis Centre, Rockdale
• My position in the Pro Shop involves customer service including cash management at the register and also assisting with retail sales on the floor
• I also answer the phone and assist customers with their enquiries and booking of courts
• During my employment I have developed excellent interpersonal skills, gained excellent skills in customer service, including managing and de-escalating challenging customers
• In my role as an assistant coach I teach students with tennis drills
• I have also worked in many school holidays at tennis camps at Rockdale Tennis and assisted in tennis drills, playing fun games with the students and keeping the students motivated whilst having fun.

• In the January school holidays 2017, I was employed by Michael Bowens, Custom Brokers in their warehouse
• During this period I performed many manual labour tasks
• I was employed to assist in a particular large job and had to work hard and fast to meet deadlines
• The position involved me packing and unpacking products, heavy lifting and working with colleagues.