Owen Phang
Woodlands,WA
Summary
I am a highly motivated person who takes pride in doing tasks to my best ability, whether it be at work or in my sport. I enjoy interacting with customers and colleagues and I thrive in environments that require me to do so. I have a proven track record working currently with Winthrop Australia as an office assistant and previously as a cashier in Street Food Lab.
Overview
2
2
years of professional experience
Work History
Assistant
Winthrop Australia
Perth, WA
01.2024 - Current
- Maintained an organized filing system of paper documents and electronic files.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Cashier
Street Food Lab
Perth, WA
12.2022 - 11.2023
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Offered customers carry-out service at completion of transaction.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
- Performed other duties as assigned by management.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
ATAR Student
Churchlands Senior High School
Perth, WA11-2024
Skills
- Drawer balancing
- Returns processing
- Product knowledge
- Product restocking
- Conflict resolution
- Customer interactions
- Customer service
- Excel Spreadsheet
- data collection and entry
- motivation
- strives to complete tasks at high level
- Complete given tasks effectively
- Written and verbal communication
- Money handling
Affiliations
- Soccer
- Serving in kids and youth ministry at Nations Church
- Fishing
- Golf
Accomplishments
- Geography ATAR Award
- 94.75 ATAR
- Captaincy role
- Connect leader at Nations Church
Timeline
Assistant
Winthrop Australia
01.2024 - Current
Cashier
Street Food Lab
12.2022 - 11.2023
ATAR Student
Churchlands Senior High School
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