Owen Rooney
Perth
Summary
Experienced professional administrator with 4 years experience and a proven track record of optimizing operations and boosting efficiency. Proficient in team coordination, resource management, and project delivery. Emphasis on fostering collaboration, problem-solving, and flexibility in response to evolving demands. Well-versed in office administration, strategic planning, and clear communication strategies.
Overview
6
6
years of professional experience
Work History
Collections Officer
RealtyAssist
04.2025 - Current
- Negotiate sustainable payment arrangements with customers to achieve mutually beneficial outcomes.
- Conduct data entry and follow process flows to accurately document customer interactions and payment arrangements.
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
Executive Administrator
Local Government Management Agency
11.2023 - 01.2025
- Developed and implemented a new mortgage reporting program for local authorities, significantly reducing errors and improving monthly budgeting efficiency.
- Tracked, monitored, and followed up on all local authorities inquiries in a timely manner.
- Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minutes.
- Evaluated tenders and prepared tender reports to ensure projects were awarded to the most suitable contractors.
Legal Administrative Assistant
Fulton & Company Law Corporation
10.2022 - 09.2024
- Handled early-stage debt recovery files (0–6 months), working closely with clients to recover outstanding balances— contributing to an increase in company market share from 15% to 32% during my time in this role.
- Managed general admin needs such as opening and closing files, scanning sheets and faxing documents.
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Maintained and updated client database, ensuring that all correspondence and information is accurate and filed correctly.
- Assisted in post- judgement procedures including renewing judgements, initiating wage garnishments and repossession of vehicles.
Case Manager
Bank of Ireland
08.2021 - 09.2022
- Consistently achieved 98%+ SLA compliance while managing a complex portfolio of Non-Performing Exposures, aligning customer support with the Bank's strategic objective to reduce NPE levels.
- Delivered fair and sustainable solutions for customers in financial difficulty by applying the Bank's Vulnerable Customer Policy with empathy and professionalism.
- Conducted in-depth financial analysis of both personal and trading company accounts to inform case strategies and recommend tailored restructuring plans.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Arrears Collector
O'Dwyer Real Estate Management
02.2021 - 08.2021
- Consistently met and exceeded arrears recovery targets, contributing to a 15% reduction in outstanding balances over six months through proactive calls and emails.
- Built strong relationships with debtors through clear, respectful communication.
- Processed rental receipts accurately for fund and investment portfolio clients, ensuring all work aligned with Department and Finance guidelines
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Arrears Support
KBC Bank
12.2020 - 02.2021
- Supported customers facing financial difficulty, offering tailored solutions to help bring mortgage accounts back into good standing
- Self-motivated, with a strong sense of personal responsibility.
- Handled inbound and outbound calls with empathy and professionalism, building trust while navigating sensitive financial conversations
- Issued demand letters and formal notices in line with banking regulations, maintaining accuracy and timeliness throughout the process
Customer Service/ Phone & Internet Banking Specialist
Allied Irish Bank (AIB)
07.2019 - 11.2020
- Successfully completed Branch Training, gaining in-depth knowledge of banking products, systems, and customer service best practices.
- Provided exceptional support to customers over the phone, resolving queries related to online banking, account access, and digital services.
- Investigated and resolved technical issues efficiently, ensuring minimal disruption to customers and maintaining high satisfaction levels.
- Maintained strict adherence to AIB policies, procedures, and compliance standards while handling sensitive customer information.
Education
High School Diploma -
Patrician Secondary School
Newbridge05-2016
Skills
- Organizational leadership
- Effective communication
- Data entry
- Attention to detail
- Recordkeeping and file management
- Time management
Technical Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote, Teams)
- Google Workspace (Docs, Sheets, Slides, Drive)
- Zoho
- Collection Highway
- Worldox
- SharePoint
- Collate
- Sap Finance
Timeline
Collections Officer
RealtyAssist
04.2025 - Current
Executive Administrator
Local Government Management Agency
11.2023 - 01.2025
Legal Administrative Assistant
Fulton & Company Law Corporation
10.2022 - 09.2024
Case Manager
Bank of Ireland
08.2021 - 09.2022
Arrears Collector
O'Dwyer Real Estate Management
02.2021 - 08.2021
Arrears Support
KBC Bank
12.2020 - 02.2021
Customer Service/ Phone & Internet Banking Specialist
Allied Irish Bank (AIB)
07.2019 - 11.2020
High School Diploma -
Patrician Secondary School
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