Owen James Cox
GULFVIEW HEIGHTS,SA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
1
1
year of professional experience
Work History
Cashier
KFC
Golden Grove, SA
06.2023 - 01.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Certificate
Salisbury East High School
Salisbury East SASkills
- Customer Service
- Cash Handling
- Payment Processing
- Order Taking
- Order Verification
- Cleaning and sanitizing
- Ordering and stocking
- Merchandise Restocking
- Product Knowledge
- Inventory Management
- Order Packaging
- Customer Relations
- Customer service excellence
Affiliations
- Basketball
- Gaming
- YouTube
Languages
English
Professional
References
References available upon request.
Timeline
Cashier
KFC
06.2023 - 01.2024
High School Certificate
Salisbury East High School
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