Owen Zhang
Turramurra,New South Wales
Summary
Highly motivated and personable. Known for a friendly demeanor, strong communications skills, and a keen ability to resolve issues efficiently. Proven track record of building lasting customer relationships and enhancing satisfaction through empathy, patience, and a positive attitude. Thrives under team environments and seeks to build reliable and engaging relationships with team members.
Overview
2
2
years of professional experience
Work History
Kennel Hand
Monika's Doggie Rescue
09.2024 - Current
- Collaborated with fellow team members to maintain high standards of care for over 60 animals within the facility.
- Supported training initiatives for new staff members, sharing expertise on proper handling techniques and kennel procedures.
- Contributed to efficient kennel operations by managing inventory supplies and communicating regularly with management regarding facility needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Waiter/Bartender
Mumian Dining
12.2022 - 12.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Veterinary Bioscience - Biology
The University of Sydney
Chippendale, NSW06.2027
High School Diploma -
Knox Grammar School
Warrawee, NSW01-2022
Skills
- Customer service
- Animal handling expertise
- Critical thinking
- Customer relations
- Problem resolution
- Strong multitasking
Languages
English
Native or Bilingual
Chinese
Full Professional
Japanese
Limited Working
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Passionate about cooking, with a love for experimenting with new recipes and creating meals from different cultures that bring people together
- Confident in computing skills, with a strong ability to navigate digital systems, manage information accurately and learn new technology quickly
Timeline
Kennel Hand
Monika's Doggie Rescue
09.2024 - Current
Waiter/Bartender
Mumian Dining
12.2022 - 12.2024
Bachelor of Veterinary Bioscience - Biology
The University of Sydney
High School Diploma -
Knox Grammar School
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