Oytun Gungor

Reliable and organised Rostering Officer with extensive experience in planning staff shifts, supporting day-to-day operations, and ensuring that teams run smoothly. Skilled in using rostering systems, managing last-minute changes, and ensuring timely shift coverage. Confident in working with both staff and contractors, providing clear communication and excellent customer service. Focused on solving problems quickly, maintaining accurate records, and adhering to all company policies and workplace regulations.

Key Responsibilities

• Created and maintained effective rostering, ensuring workforce coverage aligned with operational requirements across multiple departments.
• Optimised shift planning to achieve full coverage while controlling overtime and reducing staffing costs.
• Liaised with department managers to forecast staffing needs in line with business demands, seasonal peaks, and special events.
• Managed last-minute rota adjustments, holiday requests, and shift swaps to maintain service levels and staff satisfaction.
• Ensured full compliance with UK employment legislation, Working Time Regulations, and internal policies, including rest periods and maximum working hours.
• Utilised workforce management software to automate scheduling, track attendance, and generate reports.
• Maintained accurate records to support payroll processing, including hours worked, absences, and shift fulfilment.
• Acted as a primary contact for staff rota queries, leave requests, and availability updates, promoting clear and timely communication.
• Analysed scheduling data to identify trends, minimise absenteeism, and improve overall rota efficiency and staff allocation.

As a Rostering Liaison Officer for Certis Security, I was tasked with overseeing the Sydney Trains security contract. My responsibilities included allocating work to resource partners, managing day-to-day deployment operations, and addressing any rostering-related concerns. I independently managed and rostered over 500 security personnel, coordinating over 50,000 hours of shifts each month, all on my own. Additionally, I supported a network of security officers and customers by undertaking various administrative tasks as requested, while ensuring excellent customer service to all stakeholders.

Key Responsibilities

• Workforce Management
• Participate in recourse planning and allocating rosters in advance
• Participate in service delivery planning to achieve the best client outcomes for Sydney Trains
• Liaise with customers and resource contractors (RC) regarding security requirements and ensure customer expectations are met on ad-hoc requests.
• Data entry of all confirmed resource contractor rosters
• Backfill coverage for all sick leave/calls
• Handle incoming calls from internal and Sydney Trains stakeholders
• Manage Mail NOC Inbox by promptly responding to all Sydney Trains emails, archiving emails that have been actioned and handover emails not completed.
• Process Ad-hoc guarding requests (work orders) and create ad-hoc rosters in the rostering system.
• Participate in event planning for events and additional services
• Monitor and manage time and attendance exceptions
• Monitor and manage welfare checks and escalate them to the relevant manager.

This role entails monitoring and managing the operations of the National Operations Centre (NOC) for Certis Security, ensuring seamless shift coverage, and minimising losses due to vacancies. Responsibilities include processing requests for annual and sick leave, arranging backfill coverage, coordinating with clients for immediate or future coverage needs, and monitoring emails for timely responses and resolution of inquiries. Additionally, the position involves handling incoming calls, coordinating with clients, and escalating incidents when necessary. Effective communication and teamwork skills are essential in this role.

Key Responsibilities

• Monitoring and managing NOC Inbox
• Ensuring shifts are covered and minimising potential losses due to vacancies
• Processing requests for Annual Leave / Sick Leave
• Arranging backfill coverage for sick leave and annual leave
• Monitoring Boss Time & Attendance exceptions, geolocations, and duress signals
• Ensuring effective roster coverage
• Maintaining effective communication with Supervisors, Management, and staff through phone calls and emails
• Implementing variations to the schedule as required by the client at short notice
• Handling incoming calls from internal and external stakeholders
• Capturing post-day operations adjustments from the Business into the workforce to ensure employee pay and contractor billing are accurate
• Organising Client Guard requests at short notice or for future coverage
• Liaising with Customers and RC's ad hoc requirements at a quick and high standard
• Ensuring Incidents are reported and escalated to relevant Client Service Management
• Ensuring Incident reports are safely filed correctly and added to IRIMS
• Participating in shift handover during shift changes with NOC Staff and Team Leader

Experienced and organised Security Officer Auditor with a strong background in conducting site audits and ensuring security staff follow procedures and regulations. Skilled in checking compliance with site rules, managing uniform standards, and supporting security guards with their well-being. Capable of maintaining accurate records and addressing issues such as non-compliance with clear written warnings. Focused on ensuring safety, security, and smooth operations across all sites.

Key Responsibilities

• My Duties were to travel to each Certis Security contract auditing guards making sure they were adhering to the site's standard operation procedures
• Performing random onsite audits on security officers to ensure compliance and uniformity.
• Ensuring guards possess a valid Security License.
• Verifying that guards enter patrols into the Occurrence Logbook.
• Confirming the availability of Occurrence Log books at the site.
• Checking the presence and updating of On-site SOPs for Management.
• Drafting written warnings for instances of sleeping, being out of uniform, or non-compliance.
• Attending to guards' needs and monitoring their physical and mental welfare.
• Facilitating the delivery of uniforms and Onsite Logbooks.

Experienced Security Officer with a strong focus on maintaining a safe and secure environment. Skilled in monitoring alarms, CCTV, and access control systems, and responding quickly to incidents. Able to carry out patrols, manage security access for staff and visitors, and liaise with stakeholders to ensure safety standards are met. Committed to following health and safety procedures, conducting risk assessments, and handling emergencies efficiently.

Key Responsibilities

• Management of various alarms internal and external; this would include timely response and resolution of duress and other critical alarms as well as assistance with regular testing.
• Management and oversight of multiple systems including CCTV, evacuation and fire systems Monitor screens and CCTV to ensure assets are protected, to deter would-be offenders, to detect any signs of a security breach or unusual situation.
• Respond to critical incidents and simultaneously prepare written reports as required
• Interact with building management, emergency services, client representatives and security officers via phone, radio and intercom systems.
• Practice and implement health and safety processes including risk assessments
• Take control in the day-to-day emergencies
• Provide remote access to buildings via building access control systems
• Conduct both indoor and outdoor foot patrols
• Security access control of Staff, Clients, Contractors and delivery personnel

Experienced and reliable Patrol Car Security Officer with a strong background in monitoring and patrolling assigned areas by car. Skilled in responding quickly to alarms, incidents, and emergencies to ensure safety and security. Proficient in using security systems, writing clear reports, and providing assistance to staff and the public. Calm under pressure, with excellent problem-solving and customer service skills, dedicated to maintaining a secure environment.

Key Responsibilities

• Patrolling Assigned Areas
• Reporting and Documentation
• Responding to Alarms or Emergencies
• Safety and Risk Prevention
• Customer Service and Conflict Resolution

Friendly and reliable hospitality professional with experience in customer service, bar management, and event support. Skilled in handling cash, operating gaming machines, and ensuring a safe and welcoming environment for guests. Knowledgeable in OH&S and RSA standards, and always working well within a team to deliver great service. Experienced in both front-of-house and behind-the-scenes roles, committed to providing excellent customer experiences.

Key Responsibilities

• Front Door Club Reception Duties
• Gaming and Cash Handling
• Managing Bar in line with OH&S and Rsa
• Managing TAB & Keno Gaming Kiosk
• Waiter and Kitchen hand at revolving restaurant
• Managing Bar and Cashier for Musical event
• Setting up Function services
• Working Well in a team environment

Detail-oriented and efficient Ramp to Flight Deck Operations Clerk with experience in coordinating aircraft ground operations, ensuring smooth transitions from ramp services to flight deck procedures. Skilled in handling aircraft baggage, managing fueling, de-icing, catering, and overseeing the communication between ground crew and flight crew. Focused on maintaining safety standards, improving operational efficiency, and ensuring timely aircraft departures. Reliable in fast-paced environments with a strong ability to manage multiple tasks and priorities.

Key Responsibilities

• Supervising Loading and offloading of aircraft baggage handling
• Supervising Passenger and crew transportation
• Supervising of Staff Cleaning cabin and exteriors
• Managing lavatory and water services for Aircraft
• Managing Catering for Aircraft
• Arranging De-icing aircraft and taking anti-icing measures when weather conditions require
• Arranging Aircraft Fuel requirements
• Conducting Damage Reports & Investigations
• Pilot Communication and declaration duties including weather report
• Conducting Aircraft Pushback to Procedures whilst having direct communication with pilot.
• [ Please Note ] All of the above was during my Probation period and training , I decided to return back to Australia due to not being able to adapt to the cultural differences.

Experienced Delivery Driver with a focus on timely and safe deliveries. Skilled in route planning, vehicle maintenance, and ensuring customer satisfaction. Able to handle tight schedules and adapt to last-minute changes. Reliable, efficient, and always committed to maintaining safety and clear communication.

Key Responsibilities

• Completed on-time deliveries by selecting the best and most efficient routes.
• Operated vehicle safely in highly congested areas without any traffic violations.
• Completed rush deliveries on tight schedules to meet customer needs.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Fostered positive working relationships with regular customers.
• Loaded the truck and properly secured items to prevent damage during deliveries.
• Performed awalk-around inspection of the delivery vehicle before starting the shift to verify it was incorrect and safe operating order.
• Kept detailed records of completed or in-progress deliveries using handheld devices and camera images.
• Oversaw product loading to maintain balanced,efficiency, and security of items for safe delivery.
• Maintained and analysed detailed mileage and fuel reports to track overall fuel costs.
• Successfully avoided delivery delays by carefully planning the best routes.
• Handled basic maintenance and emergency repairs on delivery vehicles.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Checked loads against documentation before completing final deliveries at destinations.
• Maintained contact with office staff and management for open communication about delays or other delivery issues.

Motivated and eager 1st Year Apprentice in Air Conditioning & Refrigeration with hands-on experience in installations, maintenance, and servicing. Enthusiastic about learning and applying new skills, including the installation of split and ducted aircon systems. Committed to safety, quality work, and developing strong relationships with team members. Ready to contribute to team success and grow in the air conditioning and refrigeration field.

Key Responsibilities

• Worked as a team in Aircon - Refrigeration Installations and Maintenance and Service
• Learnt how to Install Split and Ducted Aircon Systems
• Assisted in Plant room Maintenance and Service
• Participated in team-building activities to enhance working relationships.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours; night, weekend, and holiday shifts
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity