OZAN ATLI
MELBOURNE,VIC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Concierge
Ozintegrated Building Management Services
01.2021 - 09.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Assistant Front Desk Manager
Teona Hotel
09.2018 - 03.2020
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Responded to customer service inquiries, both in-person and by telephone.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
Sales Representative
Pronet Systems Integrated Network Solution
07.2017 - 07.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Advanced Diploma - Project Management
Shafston College
Brisbane, QLD01.2021
Bachelor of Business Administration - Business Management
Ege University
Izmir06.2017
Erasmus Exhange Program - International Business
Baltic International Academy
Riga05.2016
Associate Program - Logistics Management
Istanbul University
Istanbul06.2012
Skills
- Reporting Capabilities
- Document Workflow
- Team Motivation
- Capable to Work Under Pressure
- Team Supervision
- Analyzing Business Processes
- Outbound Marketing
- Concierge Services
- Effective Team Communication
- Process Improvement Initiatives
- Administrative Support
- Creative Solutions
Accomplishments
- Crafted unique, personalized guest experiences during visits or stays, resulting in 5-star service rating for resort.
Certification
- Ozintegrated- Customer Service Certificate
- Pronet Systems- Sales Techniques Certificate
Languages
Turkish
Native or Bilingual
English
Full Professional
References
Daniella Vagner- Founder of Kookai- Contact: 0417110442
Kris Godakawela- Building Manager- Contact: manager@yve.com.au- 0488191333
Timeline
Senior Concierge
Ozintegrated Building Management Services
01.2021 - 09.2023
Assistant Front Desk Manager
Teona Hotel
09.2018 - 03.2020
Sales Representative
Pronet Systems Integrated Network Solution
07.2017 - 07.2018
Advanced Diploma - Project Management
Shafston College
Bachelor of Business Administration - Business Management
Ege University
Erasmus Exhange Program - International Business
Baltic International Academy
Associate Program - Logistics Management
Istanbul University
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