Ozen Donmez
Brooklyn
Summary
I am a driven and adaptable optometrist with established experience in corporate optometry practice. I have a genuine passion and care for my craft and enjoy the interpersonal element of optometry as much as the clinical. Professionally I have seen a broad range of pathology which gives me the confidence to work efficiently with KPIs in mind, without compromising on quality of care. I am dedicated to cultivating personal and productive relationships with patients and within my team to deliver optimal results and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Optometrist
Bupa Optical Highpoint & Emporium
07.2021 - Current
- Uphold a high level of customer satisfaction by consistently providing thorough and high quality eye tests
- Contribute to staff education and training regarding both optical dispensing and eye health
- Work collaboratively with my team and Team Leader to optimise clinical performance and store processes
- Consistently achieve a personal NPS score above 90% with positive customer reviews
- Consistently achieve conversion benchmark
- Diagnose and manage patients with a full range of vision problems and pathology - including myopia management, multifocal contact lens fitting, pathology.
Graduate Optometrist
Bupa Optical Doncaster
09.2020 - 07.2021
- Demonstrated performance in a high-pressure, fast-paced environment
- Demonstrated a capacity for quick learning and high degree of adaptability
- Demonstrated a strong ability to accept feedback and continually refine my clinical skills and performance (as evidenced by feedback on Workday)
- Worked autonomously without a mentor within one month of commencing the role.
Optometry Clinical Placement (Deakin University)
Bupa Optical Unley & Werribee
08.2019 - 02.2020
- High academic performance
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated confidence and a high level of interpersonal and communication skills
- Successfully integrated as a member of the team, demonstrating willingness to assist with day-to-day operations
Optical Dispenser
Bupa Optical
03.2018 - 09.2020
- Optical dispensing and administrative duties.
- Lens, coating and dispensing recommendations with clients to meet individual needs.
- Selecting optimal frames to meet preferences, fit facial structures and work with specified prescriptions.
- Evaluating completed lenses to check compliance with order specifications and accuracy.
- Frame adjustments and repairs.
Optical Dispenser
Specsavers - Preston
04.2018 - 10.2018
- Autorefraction, non-contact tonometry, fundus imaging and contact lens teaching, visual field testing
- Completed optical dispensing jobs
- Assisted customers with frame styling, frame choice and provided advice
Education
Master of Optometry - Therapeutically Endorsed
Deakin University
Geelong2020
Bachelor Of Vision Science - With Honors
Deakin University
Geelong2018
Bachelor Of Science - With Honors
University of Melbourne
Parkville2016
Skills
- Optomate Touch, Oculo, Bupakam, Eyeinspect
- Optical Coherence Tomography
- Highly proficient in Medicare billing and Proda
- Myopia control with SC and low dose atropine
- Corneal topography
- Multifocal SCL fitting
- Proficient in Key Performane Indicators in the industry (NPS, customer feedback, conversion and ASV)
- High level of communication skills and patient rapport
- Optical dispensing experience
- 8 years of customer service and retail experience
Referees
Amie Baker - 9318 4222
Bupa Optical Highpoint (Team Leader)
Van Tran - 9318 4222
Personal Referee (Colleague & Optometrist)
Timeline
Optometrist
Bupa Optical Highpoint & Emporium
07.2021 - Current
Graduate Optometrist
Bupa Optical Doncaster
09.2020 - 07.2021
Optometry Clinical Placement (Deakin University)
Bupa Optical Unley & Werribee
08.2019 - 02.2020
Optical Dispenser
Specsavers - Preston
04.2018 - 10.2018
Optical Dispenser
Bupa Optical
03.2018 - 09.2020
Master of Optometry - Therapeutically Endorsed
Deakin University
Bachelor Of Vision Science - With Honors
Deakin University
Bachelor Of Science - With Honors
University of Melbourne
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