Ozer Sultan
Macquarie Fields,NSW
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
The Taste Italian Grill
09.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Barista- Made different Varieties of Coffee
- Cocktail Skills
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Personal Support Worker Trainee
Quality Care Nursing Agency
03.2024 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Console Operator
Seven Eleven
02.2023 - 04.2023
- Greeted Customers with a Welcoming Attitude.
- Receive payment by cash, checks, credit cards or automatic debits.
- Grinding and blending coffee beans, brewing coffee and tea.
- Using manual and electric pallet jack.
- Organizing and maintaining the shelves and rearranging the products according to FIFO.
- Wrapping the products manually and with machines as well.
- Handling the console and managing the transactions.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
Education
MBA - Management
Victorian Institute Of Technology
Sydney 11.2024
Skills
- Holding the current- Certificate Three in Individual Support ( Ageing, home and Community Care)
- Holding the current First aid and life support certificate
- Certificate in Manual handling Training
- Holding the current RSA (Responsible Service of Alcohol)
- Numeracy and accuracy in cash handling, reconciliation, order processing and stock taking
- Ability to work under pressure and managing dissatisfied customers
- Strong interpersonal and customer service skills
- Strong networking skills
- Solution driven
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual
References
Kirandeep Kaur - Personal Care Assistant ( BaptistCare Durham Green Retirement Village) 0403270366
Mohd. Adnan | Owner of The Taste (Italian Restaurant) Campbelltown +61431125367
Hazoor Singh | Head Chef at The Taste (Italian Restaurant) Campbelltown 0423635937
Ankita Narang Chauhan | Job Coach at Australia Disability Services, +61451158662
Parminder Singh | Assistant Grocery Manager at Marketfair Woolworths , 0433679614
Kirandeep Kaur | Online Associate at Marketfair Woolworths, 0422025590
Timeline
Personal Support Worker Trainee
Quality Care Nursing Agency
03.2024 - 04.2024
Console Operator
Seven Eleven
02.2023 - 04.2023
Restaurant Manager
The Taste Italian Grill
09.2022 - Current
MBA - Management
Victorian Institute Of Technology
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