Ozge Aktas
Sydney,NSW
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for HCP cases. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
13
13
years of professional experience
Work History
Home Care Coordination Case Worker
Accessible Diversity Services Initiative Limited
10.2022 - Current
- Developed rapport to create safe and trusting environment for care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Filling and maintaining case history reports
- Interviewing clients to assess their situational needs
- Helping clients achieve wellness and autonomy
- Assessments and re-assessments
- Confirming invoices
- Support Planing and goal setting
- Ensure deadlines are met particularly for reports, data collection and client issues
- Provide supervision and support to Home Cafe Workers
- Case management
- Budget Management
- Act as Case Worker for people accepted onto Home Care Package program
- Make referrals to relevant agency's.
Commonwealth Home Support Programme (CHSP)
Accessible Diversity Services Initiative Limited
09.2020 - 10.2022
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed individual care plans for clients based on specific needs.
- Provided transportation and appointments management.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Home Care Support Worker
Accessible Diversity Services Initiative Limited
05.2019 - 09.2020
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Developed rapport to create safe and trusting environment for care.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Scheduled and accompanied clients to medical appointments.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Coffee Barista
Cafe Krunch
09.2014 - 10.2018
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Cafe All Rounder
Waves Cafe And Sandwich Bar
02.2011 - 03.2014
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts, and supply costs.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
Education
No Degree - Community Services
TAFE
Sydney, NSW12.2024
No Degree - English
TAFE
Blacktown, NSW02.2008
High School Diploma -
Cagri Bey Lisesi
Turkey06.2007
Skills
- Recreation Management
- Deliver Exceptional Care
- Dietary Needs
- Spreadsheet Tracking
- COVID-19 Safety Policies
- Client Documentation
- Clinical Documentation and Reporting
- Time Management
- Supporting Daily Living Needs
- Respectful and Compassionate
- Multitasking and Organization
- Strong Ethics
- Progress Documentation
- Behavioral Management
- Care Plan Assessment
- Client Requirements
- Individual Service Plans
- First Aid and Safety
- Case Management
- Verbal and Written Communication Skills
- PPE Usage
- Appointment and Meeting Scheduling
- Laptop and Tablet Operation
Languages
Turkish
Native or Bilingual
English
Full Professional
Timeline
Home Care Coordination Case Worker
Accessible Diversity Services Initiative Limited
10.2022 - Current
Commonwealth Home Support Programme (CHSP)
Accessible Diversity Services Initiative Limited
09.2020 - 10.2022
Home Care Support Worker
Accessible Diversity Services Initiative Limited
05.2019 - 09.2020
Coffee Barista
Cafe Krunch
09.2014 - 10.2018
Cafe All Rounder
Waves Cafe And Sandwich Bar
02.2011 - 03.2014
No Degree - Community Services
TAFE
No Degree - English
TAFE
High School Diploma -
Cagri Bey Lisesi
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