Ozkan Goc
Maudsland
Summary
Dynamic Store Manager with extensive experience at City Beach, excelling in customer service and team leadership. Proven track record in optimizing store operations and enhancing inventory accuracy. Skilled in training and mentoring staff, fostering a collaborative environment that drives sales and improves customer satisfaction. Adept at problem-solving and implementing effective scheduling strategies.
Overview
14
14
years of professional experience
Work History
Store Manager
City Beach
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
City Beach
02.2022 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
City Beach Harbour Town
03.2020 - 02.2022
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
Stock Controller
City Beach Harbour Town
12.2018 - 03.2020
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Determined and performed appropriate adjustments of authorized stock levels.
Sales Assistant
City Beach Harbour Town
11.2011 - 12.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Coombabah State High
Coombabah 11-2013
Skills
- Customer service
- Problem-solving
- Customer service expertise
- Multitasking and organization
- Store operations
- Store opening and closing
- Training and mentoring
- Team leadership and coaching
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
Timeline
Store Manager
City Beach
09.2022 - Current
Assistant Store Manager
City Beach
02.2022 - 09.2022
Assistant Store Manager
City Beach Harbour Town
03.2020 - 02.2022
Stock Controller
City Beach Harbour Town
12.2018 - 03.2020
Sales Assistant
City Beach Harbour Town
11.2011 - 12.2018
High School Diploma -
Coombabah State High
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