MS Office
OZLEM HUSEYIN
Administration
Yarraville,VIC
Summary
Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.Have been running 2 family Businesses on the side with employees onboard. Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use. Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating POS equipment, processing merchandise returns and updating pricing. Organized Shop Assistant with 5 years of experience. Works well with no supervision and maintains focus on delivering top-notch assistance.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Florist Online
Beautifying Flowers
Yarraville, Victoria
01.2022 - Current
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Saved $15,00 by implementing cost-saving initiatives that addressed long-standing problems.
- Conducted research, gathered information from multiple sources and presented results.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Prepared variety of different written communications, reports and documents.
- invoicing clients and Business.
Retail/shop Assistant
Party Shack
Braybrook, VIC
12.2020 - Current
- Worked at party shack.The role was based around organizing ,taking calls and bookings for up coming events
- Provided one on one customer service to a variety of ages.This role has allowed me to show extra attention and have stronger communication skills
- Type of Award / Award Description
- Employer of the Month
- Punctuality, Work ethic and customer service.
Manager of Operations
Gs Cleaners R Us
Yarraville, VIC
08.2009 - Current
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- preparing weekly and monthly wages and invoices.
Supervisor
ACM
Sunshine, VIC
01.2018 - 12.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Organized contests and established goals to optimize productivity and improve employee morale.
- Set overall vision and provided team leadership.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Identified individual employee's unique work styles and adapted management methods.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Conducted routine inspections to check quality and compliance with established specifications.
Office Administrator
Interact Employment Services Richmond
Richmond, VIC
01.2006 - 01.2010
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Assisted with coordination and hosting of company events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Trained new employees on administrative procedures, company policies and performance standards.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Produced high-quality communications for internal and external use.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Edited documents to improve accuracy of language, flow and readability.
Education
Criminal Psychology Certificate -
Spot Ed
01.2020 - Current
Skills
Skills Summaryundefined
Additional Information
Fully vaccinated
Have police Check
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of ACM car parts.
- Achieved excellent results by completing all tasks with accuracy and efficiency.
- Documented and resolved OHS issues which led to Proper safety measures within the workplace.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- use Microsoft and tiny invoicing.
Software
Emails
Social Media
Google Drive
Timeline
Florist Online
Beautifying Flowers
01.2022 - Current
Retail/shop Assistant
Party Shack
12.2020 - Current
Criminal Psychology Certificate -
Spot Ed
01.2020 - Current
Supervisor
ACM
01.2018 - 12.2019
Manager of Operations
Gs Cleaners R Us
08.2009 - Current
Office Administrator
Interact Employment Services Richmond
01.2006 - 01.2010
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