Ozzie Ener
Hospitality Management
Turramurra,NSW
Summary
Customer-focused person with successful number of years career in Hospitality sector. Quick-thinking professional and practical problem-solver
Leading team members on-time job completion. Assign tasks, train employees, provide feedback, excellent communication and listening skills.
Overview
18
18
years of professional experience
Work History
COMPASS GROUP BISTRO & FUNCTIONS 2 IC
COMPASS GROUP
3 2021 - Current
- Oversees and supervise daily operations of theRestaurant
- Supervision of floor staff, ensuring work standards are followed
- Ensure the guests receive high quality services and service provision and politeness
- To ensure that guests receive prompt attention and service when they enter the restaurant
- Rostering Food and Beverage staff members
- Dealing with customer complaints about food quality or service
- Operating a computerized point-of-sale system.
HOLIDAY INN WARWICK FARM RESTAURANT & FUNCTIONS SUPERVISOR
HOLIDAY INN
2019.06 - 2021.03
- Supervise and co-ordinate daily operation of Restaurant/Bar and Functions
- Provide staff training to new and existing staff as required
- Ensure the guests receive high quality services and service provision and politeness
- Hands on A la carte Lunch, Dinner, Buffet and Banquet Service
- Supervision of floor staff, ensuring work standards are followed
- Help Rostering Food and Beverage staff members.
RYDGES HOTELS RESTAURANT & FUNCTIONS SUPERVISOR
RYDGES HOTELS
2016.05 - 2019.07
- Directing and overseeing of all F&B services across
- Hands on A la carte Lunch, Dinner, Buffet and Banquet Service
- Supervision of floor staff, ensuring work standards are followed
- Supervise and co-ordinate daily operation of Restaurant/Bar and Functions
- Supervise and co-ordinate daily operation of Restaurant, Room Service/Bar and Café
- Help Rostering Food and Beverage staff members
- Operating a computerized point-of-sale system
- Ensuring that services meet customer specifications
- Dealing with customer complaints about food quality or service
- Make decisions and solve problems concerning menus and staff oversee training for staff
- Maintaining the Hotel Bar control policies and completion of necessary forms.
THE COAST GOLF CLUB RESTAURANT & FUNCTIONS SUPERVISOR
THE COAST GOLF CLUB
2015.04 - 2016.04
- Book venues and negotiate fees
- Work with guest of honor to ensure all requests are met
- Maintain a friendly, appealing, hygienic and safe environment for all customers of the venue
- Manage reservations and booking confirmations for next day service
- Ensure day of event runs smoothly such as Conference, Wedding, Cocktail parties
- Supervision of floor staff, ensuring work standards are followed
- Provide staff training to new and existing staff as required
- Purchasing and goods receivable oversight for all F&B related products
- Rostering Food and Beverage staff members.
RYDGES HOTELS & RESORT RESTAURANT SUPERVISOR
RYDGES HOTELS & RESORT
2013.10 - 2015.08
- Directing and overseeing of all F&B services across
- Hands on A la carte Lunch, Dinner, Buffet and Banquet Service
- Supervision of floor staff, ensuring work standards are followed
- Supervise and co-ordinate daily operation of Restaurant/Bar and Functions
- Supervise and co-ordinate daily operation of Restaurant, Room Service/Bar and Café
- Help Rostering Food and Beverage staff members
- Operating a computerized point-of-sale system
- Ensuring that services meet customer specifications
- Dealing with customer complaints about food quality or service
- Make decisions and solve problems concerning menus and staff oversee training for staff
- Maintaining the Hotel Bar control policies and completion of necessary forms.
CANTERBURY LEAGUES CLUB F&B TEAM LEADER
CANTERBURY LEAGUES CLUB
2012.06 - 2013.10
- Oversees and supervise daily operations of Bistro and Restaurant
- Monitor integrity of Bistro and Restaurant operation and the provision of services
- Ensuring food quality, service and cleanliness standards are maintained throughout shifts
- Investigates and resolves food quality, employee, and service complaints
- To ensure that guests receive prompt attention and service when they enter the restaurant
- Completes required paperwork and recording of transactions
- To take food and wine orders from all guests
- To ensure that health and safety and procedures are respected (especially HACCP).
TEAM LEADER RESTAURANT & BAR OVERNIGHT CRUISE
CAPTAIN COOK CRUISES
2006.01 - 2012.04
- To ensure the guests receive high quality services throughout the weekend
- To ensure that guests receive prompt attention and service when they enter the restaurant
- To Take Orders, Bar, Coffee and Table Service, Cocktails, Ordering and Receiving supplies
- To ensure that health and safety and procedures are respected (especially HACCP).
Education
COMMERCIAL COOKERY
TAFE
SYDNEY, NSWHOSPITALITY AND TOURISM MANAGEMENT DIPLOMA
TAFE
SYDNEY, NSWSkills
Teamwork and Collaboration
Professionalism
Customer Service
Problem-solving abilities
Interests And Skills
- DRIVER'S LICENCE
- MICROSOFT OFFICE PC USER
- RSA & RSG
- COMMERCIAL COOKERY
- BARISTA & COCKTAIL EXPERIENCE
References
- ZURITH MARIKKAR, HOLIDAY INN F&B MNG, 02 97261222 (0416 893 451)
- KHAN RASAD, HOLIDAY INN F&B ASST.MNG, 02 97261222 (0470 272 595)
- JESSY SINGH, COST GOLF CLUB CLUB MNG, 0439 027 326
- Tony ZRILIC, CAPTAIN COOK CRUISES F&B MNG, 02 9206 1111
- TRAVIS COOPER, RYDGES HOTEL BOH. MNG, 0413 109 769
Timeline
HOLIDAY INN WARWICK FARM RESTAURANT & FUNCTIONS SUPERVISOR
HOLIDAY INN
2019.06 - 2021.03
RYDGES HOTELS RESTAURANT & FUNCTIONS SUPERVISOR
RYDGES HOTELS
2016.05 - 2019.07
THE COAST GOLF CLUB RESTAURANT & FUNCTIONS SUPERVISOR
THE COAST GOLF CLUB
2015.04 - 2016.04
RYDGES HOTELS & RESORT RESTAURANT SUPERVISOR
RYDGES HOTELS & RESORT
2013.10 - 2015.08
CANTERBURY LEAGUES CLUB F&B TEAM LEADER
CANTERBURY LEAGUES CLUB
2012.06 - 2013.10
TEAM LEADER RESTAURANT & BAR OVERNIGHT CRUISE
CAPTAIN COOK CRUISES
2006.01 - 2012.04
COMPASS GROUP BISTRO & FUNCTIONS 2 IC
COMPASS GROUP
3 2021 - Current
COMMERCIAL COOKERY
TAFE
HOSPITALITY AND TOURISM MANAGEMENT DIPLOMA
TAFE