Ozzie Ener
Hospitality Management
Turramurra,NSW
Summary
Customer-focused person with successful number of years career in Hospitality sector. Quick-thinking professional and practical problem-solver
Leading team members on-time job completion. Assign tasks, train employees, provide feedback, excellent communication and listening skills.
Overview
18
18
years of professional experience
Work History
COMPASS GROUP BISTRO & FUNCTIONS 2 IC
COMPASS GROUP
3 2021 - Current
- Oversees and supervise daily operations of theRestaurant
- Supervision of floor staff, ensuring work standards are followed
- Ensure the guests receive high quality services and service provision and politeness
- To ensure that guests receive prompt attention and service when they enter the restaurant
- Rostering Food and Beverage staff members
- Dealing with customer complaints about food quality or service
- Operating a computerized point-of-sale system.
HOLIDAY INN WARWICK FARM RESTAURANT & FUNCTIONS SUPERVISOR
HOLIDAY INN
06.2019 - 03.2021
- Supervise and co-ordinate daily operation of Restaurant/Bar and Functions
- Provide staff training to new and existing staff as required
- Ensure the guests receive high quality services and service provision and politeness
- Hands on A la carte Lunch, Dinner, Buffet and Banquet Service
- Supervision of floor staff, ensuring work standards are followed
- Help Rostering Food and Beverage staff members.
RYDGES HOTELS RESTAURANT & FUNCTIONS SUPERVISOR
RYDGES HOTELS
05.2016 - 07.2019
- Directing and overseeing of all F&B services across
- Hands on A la carte Lunch, Dinner, Buffet and Banquet Service
- Supervision of floor staff, ensuring work standards are followed
- Supervise and co-ordinate daily operation of Restaurant/Bar and Functions
- Supervise and co-ordinate daily operation of Restaurant, Room Service/Bar and Café
- Help Rostering Food and Beverage staff members
- Operating a computerized point-of-sale system
- Ensuring that services meet customer specifications
- Dealing with customer complaints about food quality or service
- Make decisions and solve problems concerning menus and staff oversee training for staff
- Maintaining the Hotel Bar control policies and completion of necessary forms.
THE COAST GOLF CLUB RESTAURANT & FUNCTIONS SUPERVISOR
THE COAST GOLF CLUB
04.2015 - 04.2016
- Book venues and negotiate fees
- Work with guest of honor to ensure all requests are met
- Maintain a friendly, appealing, hygienic and safe environment for all customers of the venue
- Manage reservations and booking confirmations for next day service
- Ensure day of event runs smoothly such as Conference, Wedding, Cocktail parties
- Supervision of floor staff, ensuring work standards are followed
- Provide staff training to new and existing staff as required
- Purchasing and goods receivable oversight for all F&B related products
- Rostering Food and Beverage staff members.
RYDGES HOTELS & RESORT RESTAURANT SUPERVISOR
RYDGES HOTELS & RESORT
10.2013 - 08.2015
- Directing and overseeing of all F&B services across
- Hands on A la carte Lunch, Dinner, Buffet and Banquet Service
- Supervision of floor staff, ensuring work standards are followed
- Supervise and co-ordinate daily operation of Restaurant/Bar and Functions
- Supervise and co-ordinate daily operation of Restaurant, Room Service/Bar and Café
- Help Rostering Food and Beverage staff members
- Operating a computerized point-of-sale system
- Ensuring that services meet customer specifications
- Dealing with customer complaints about food quality or service
- Make decisions and solve problems concerning menus and staff oversee training for staff
- Maintaining the Hotel Bar control policies and completion of necessary forms.
CANTERBURY LEAGUES CLUB F&B TEAM LEADER
CANTERBURY LEAGUES CLUB
06.2012 - 10.2013
- Oversees and supervise daily operations of Bistro and Restaurant
- Monitor integrity of Bistro and Restaurant operation and the provision of services
- Ensuring food quality, service and cleanliness standards are maintained throughout shifts
- Investigates and resolves food quality, employee, and service complaints
- To ensure that guests receive prompt attention and service when they enter the restaurant
- Completes required paperwork and recording of transactions
- To take food and wine orders from all guests
- To ensure that health and safety and procedures are respected (especially HACCP).
TEAM LEADER RESTAURANT & BAR OVERNIGHT CRUISE
CAPTAIN COOK CRUISES
01.2006 - 04.2012
- To ensure the guests receive high quality services throughout the weekend
- To ensure that guests receive prompt attention and service when they enter the restaurant
- To Take Orders, Bar, Coffee and Table Service, Cocktails, Ordering and Receiving supplies
- To ensure that health and safety and procedures are respected (especially HACCP).
Education
COMMERCIAL COOKERY
TAFE
SYDNEY, NSWHOSPITALITY AND TOURISM MANAGEMENT DIPLOMA
TAFE
SYDNEY, NSWSkills
Teamwork and Collaboration
undefinedInterests And Skills
- DRIVER'S LICENCE
- MICROSOFT OFFICE PC USER
- RSA & RSG
- COMMERCIAL COOKERY
- BARISTA & COCKTAIL EXPERIENCE
References
- ZURITH MARIKKAR, HOLIDAY INN F&B MNG, 02 97261222 (0416 893 451)
- KHAN RASAD, HOLIDAY INN F&B ASST.MNG, 02 97261222 (0470 272 595)
- JESSY SINGH, COST GOLF CLUB CLUB MNG, 0439 027 326
- Tony ZRILIC, CAPTAIN COOK CRUISES F&B MNG, 02 9206 1111
- TRAVIS COOPER, RYDGES HOTEL BOH. MNG, 0413 109 769
Timeline
HOLIDAY INN WARWICK FARM RESTAURANT & FUNCTIONS SUPERVISOR
HOLIDAY INN
06.2019 - 03.2021
RYDGES HOTELS RESTAURANT & FUNCTIONS SUPERVISOR
RYDGES HOTELS
05.2016 - 07.2019
THE COAST GOLF CLUB RESTAURANT & FUNCTIONS SUPERVISOR
THE COAST GOLF CLUB
04.2015 - 04.2016
RYDGES HOTELS & RESORT RESTAURANT SUPERVISOR
RYDGES HOTELS & RESORT
10.2013 - 08.2015
CANTERBURY LEAGUES CLUB F&B TEAM LEADER
CANTERBURY LEAGUES CLUB
06.2012 - 10.2013
TEAM LEADER RESTAURANT & BAR OVERNIGHT CRUISE
CAPTAIN COOK CRUISES
01.2006 - 04.2012
COMPASS GROUP BISTRO & FUNCTIONS 2 IC
COMPASS GROUP
3 2021 - Current
COMMERCIAL COOKERY
TAFE
HOSPITALITY AND TOURISM MANAGEMENT DIPLOMA
TAFE
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