Paba Guneratne
Mickleham,VIC
Summary
I'm a draftsperson with five years of work experience, who is interested in changing careers to disability support work and age care worker. I'm a friendly and a patient person. Passionate for looking after people and helping them. I've recently completed certificates in first aid, basic emergency life support & cardiopulmonary resuscitation. Starting studies in disability support work certification III this month. I believe that my experience in client-facing interactions helps me better understand audience needs and makes me an effective and strategic problem-solver.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hume Test And Tag
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call canter processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Architectural Draftsperson
JG King Building Group
08.2021 - 11.2022
- Dealing with customers face to face at a reception desk, or by phone or email from a contact centre.
- Answering enquiries or complaints about services.
- Taking bookings or payment by credit card or cash for services provided.
- Describing services offered in detail.
- Finding relevant information on the computer.
- Passing enquiries on to a specialist who can take things further.
- Keeping accurate records of all enquiries
- Helping to train new staff.
Architectural Draftsman
Hames Sharley
02.2019 - 08.2021
- Produced tender drawings and construction detail drawings for the refurbishment for the Karingal Hub shopping centre in Frankston.
- Produced Schematic Designs, designing of spaces within the dwelling.
- Preparation of Town Planning Package
- Acquired the Planning Permit for the developer/client
- Worked on Request for Information (RFI), and endorsement stages
- Obtained a Building Permit for the developer/client
- Prepared the Working Drawings Package with construction
- Worked in accordance with building surveyors' suggestions
Education
Bachelor of Science - Construction Management
RMIT University
Melbourne, VIC12.2017
Skills
- Call Management
- Data Entry
- Empathy
- Patience
- Active listening
- Positive attitude
- Resolving conflict
- Phone skills
Certification
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID010 Provide Basic Emergency Life Support
- HLTAID011 Provide First Aid
- Working With Children Check
- Testing and Tagging Licence
- National Police Check
- Victoria Driving Licence with Car
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Hume Test And Tag
11.2022 - Current
Architectural Draftsperson
JG King Building Group
08.2021 - 11.2022
Architectural Draftsman
Hames Sharley
02.2019 - 08.2021
Bachelor of Science - Construction Management
RMIT University
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID010 Provide Basic Emergency Life Support
- HLTAID011 Provide First Aid
- Working With Children Check
- Testing and Tagging Licence
- National Police Check
- Victoria Driving Licence with Car
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