Pabitra KC
Mayfield,NSW
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
Holiday Inn Express Newcastle
Newcastle West, NSW
04.2022 - Current
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures, and personnel actions.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Kept the department on target to meet sales and profit objectives by reducing waste and pursuing revenue generation opportunities.
- Developed and mentored team members on strategies to provide hospitable, professional service while adhering to established service models.
Duty Manager
Holiday Inn Sydney St Marys
ST MARYS, NSW
11.2020 - 03.2022
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives, and communication goals.
- Helped improve customer service, quality assurance, and service speed by developing and implementing successful solutions.
Guest Service Agent/Night Auditor
Holiday Inn Sydney St Marys
ST MARYS, NSW
12.2018 - 11.2020
- Streamlined daily operations, including check-in, check-out processes, reservations, and payments to increase efficiency and satisfaction.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue with a focus on hotel reputation, staff productivity, and operational efficiency.
- Oversaw night auditing duties, including reconciliation of daily room occupancy and hotel revenue, billing, and posting charges to guest room accounts.
- Reviewed daily financial statements and completed end-of-day paperwork with 100% accuracy.
Housekeeping Room Attendant/ Self Checker
Intercontinental Sydney
Sydney, NSW
06.2017 - 11.2018
- Administered to clean assigned quota of rooms, inspected all cleaned rooms utilizing a checklist to meet company standards, and submitted daily reports on room status and resolved issues.
- Reported all 'refused service' and 'privacy' requests to the supervisor and ensured to replace all guest amenities.
- Conducted inventory of linens, cleaning supplies, and toiletries and restocked housekeeping carts and storage closets.
- Communicated the need to the maintenance department regarding guest room maintenance needs.
Education
Master of International Hotel Management -
Blue Mountains International Hotel Management
Sydney04.2019
Bachelor of Hotel Management -
Purbanchal University
Kathmandu, Nepal10.2015
Skills
- Customer service
- Service coordination
- Issue and conflict resolution
- Policy enforcement
Certification
- Certifications in CPR and First Aid
- Responsible Service of Alcohol (RSA) Certificate
- Conduct Manual task safely Certificate.
Timeline
Duty Manager
Holiday Inn Express Newcastle
04.2022 - Current
Duty Manager
Holiday Inn Sydney St Marys
11.2020 - 03.2022
Guest Service Agent/Night Auditor
Holiday Inn Sydney St Marys
12.2018 - 11.2020
Housekeeping Room Attendant/ Self Checker
Intercontinental Sydney
06.2017 - 11.2018
Master of International Hotel Management -
Blue Mountains International Hotel Management
Bachelor of Hotel Management -
Purbanchal University
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