PABLO JAREÑO MARTÍNEZ
North Melbourne,Australia
Summary
Experienced and highly qualified human resource manager with a proven track record of success in HR management and Administrator Officer roles in Spain and Australia. Possesses technical expertise and strategic planning skills that consistently drive efficient project delivery. Cultivates exceptional interpersonal skills and maintains a professional communication style, enabling seamless collaboration within teams and effective management of a diverse workforce. Thrives in dynamic environments and takes pride in fostering successful and productive teams. Adept at transforming challenges into opportunities, leveraging problem-solving abilities and HRMS expertise at Estructuras y Proyectos Castilla, S.A., to enhance staff wellbeing and operational efficiency. Recognized for adaptability and leadership, driving initiatives that improve customer loyalty and team performance while embodying professionalism and innovation. Demonstrates strong strategic planning, market analysis, and client relationship management at Aston Lucas Gourmet, PTY as Business Development and Customer Relations over 2 years in Melbourne.
Overview
22
22
years of professional experience
Work History
Business Development and Customer Relations
Aston Lucas Gourmet, Pty Ltd
01.2022 - 08.2024
- Resolving customer problems and concerns efficiently and professionally
- Fostering positive customer experiences that promote brand advocacy and positive word-of-mouth.
- Won effective communication between business development and customer relation teams to align strategies and customer engagement efforts.
- Award Best Ready Fresh Meal Company of the years 2023 and 2024 by REDDROP GROUP.
- Coordinated with design and media teams to develop high-quality creative assets.
- Providing timely and effective customer support, addressing inquiries, issues, and complaints.
- Developing and implanting strategies to enhance customer loyalty and retention.
- Devised creative lead generation strategies that consistently fueled the sales pipeline with high-quality prospects.
Chef De Partie
The Catering Company
03.2018 - 01.2022
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
- Rotated stock to use items before expiration date.
- Set up and broke down kitchen for service.
- Participated in food tastings and taste tests.
Administrative Officer
SAICO, S.A.
01.2008 - 12.2011
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Increased customer service success rates by quickly resolving issues.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Human Resources Manager
Estructuras y Proyectos Castilla, S.A.
01.2003 - 05.2007
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Assist with the weekly payroll for 530 staff in compliance with Spanish payroll legislation, including Payroll Tax, as well as review timesheets and reimbursements.
- HR documentation including updating and implementing policies and procedures throughout the company including salary confirmation, change contracts.
- Manage the end-to-end hiring process including scheduling and conducting approx.
- Create and update weekly; employee files, staff audits, IT records, recruitment spreadsheets, legal files, ensuring best records management practices and confidentiality.
- Assisted in the negotiating the termination of employment, WorkSafe notices, and other deeds and agreements documentation.
- Execution of HR practices, systems, and policies by gathering and analysing HR performance data through performance reviews, employee feedback, management and providing advisory services.
- Assisted in the creation and implementation of the new Volunteer, Internships, Student Placement program resulting in employment interest and the maintenance of workload stress for employees.
- Assisted in the creation and implementation of our new Health and Wellbeing Program resulting in an increased workplace culture and staff mental health and wellbeing.
Education
Certificate in MYOB Business Essentials
TAFE The Career Academy
Melbourne, VIC10-2024
Certificate in MYOB Business Essentials Payroll
TAFE The Career Academy
Melbourne, VIC10-2024
Advance Certificate in MYOB -
TAFE The Career Academy
Melbourne, VIC10.2024
Certificate in MYOB AccountingRight
TAFE The Career Academy
Melbourne, VIC10-2024
Certificate in Human Resource Management - Present
RMIT
Melbourne, VIC01-2024
Certificate IV - EAL
Sacred Heart International Collage
Melbourne, VIC01.2018
Certificate in English Language -
Lonsdale Institute - Eurocentres
Melbourne, VIC01.2017
Certificate IV - Health and Safety
ITAKA
Barcelona, Spain01.2004
Certificate in Market -
I.E.S. Fray Luis de Leon
Cuenca, Spain04.2003
Skills
- Microsoft Office
- Professionalism
- Adaptability and Flexibility
- Myob
- Training and Development
- Problem-solving abilities
- Payroll Management
- Human Resource Management Software HRMS
Personal Information
Title: HR Manager
Title: Administration Officer
References
Robert Vanderzwan (Warehouse Manager)
Email: rgvanderzwan
Phone: 0411 038 530
Belen Soto Fonseca (Workmate)
Email: psotofonseca@gmail.com
Phone: 0434 400 536
Professional Development
- VIC Driver's Licence, Car Manual, 06/2027
- Working with Children's Check, 06/2029
- Level 4 First Aid, 06/2027
Accomplishments
- Diverse Experience : Extensive knowledge of government systems including Home Affairs, WorkCover, Fair Work Ombudsman, VCAT and TAC.
- Empathy and Insight : Personal experience as an immigrant allows for a deeper understanding of challenges faced by diverse communities.
- Advocacy Skills : Proven ability to advocate for individuals and navigate complex regulatory frameworks effectively.
- Problem-Solving : Strong problem-solving skills developed through real-world experience with various support systems.
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
Business Development and Customer Relations
Aston Lucas Gourmet, Pty Ltd
01.2022 - 08.2024
Chef De Partie
The Catering Company
03.2018 - 01.2022
Administrative Officer
SAICO, S.A.
01.2008 - 12.2011
Human Resources Manager
Estructuras y Proyectos Castilla, S.A.
01.2003 - 05.2007
Certificate IV - EAL
Sacred Heart International Collage
Certificate in English Language -
Lonsdale Institute - Eurocentres
Certificate IV - Health and Safety
ITAKA
Certificate in Market -
I.E.S. Fray Luis de Leon
Certificate in MYOB Business Essentials
TAFE The Career Academy
Certificate in MYOB Business Essentials Payroll
TAFE The Career Academy
Advance Certificate in MYOB -
TAFE The Career Academy
Certificate in MYOB AccountingRight
TAFE The Career Academy
Certificate in Human Resource Management - Present
RMIT
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