Summary
Overview
Work History
Skills
Timeline
Generic

Pablo Sorocuk

Forest Hill,VIC

Summary

Hospitality Operations Leader experienced in managing end-to-end service across café and restaurant environments. Enhanced service flow and team performance through implementation of daily operating standards and effective coordination between kitchen and front-of-house. Possesses extensive knowledge in all areas of café and restaurant operations.

Overview

27
27
years of professional experience

Work History

Brand Ambassador-Barista

DC Coffee
Donvale, Vic
08.2018 - 03.2022
  • Marketed DC Coffee to attract new customers. to Coles customers.
  • Collaborated with Coles CEO and head office team to successfully integrate DC Coffee into product offerings.
  • Created engaging product displays that enhanced customer interest and contributed to sales growth.
  • Built positive customer rapport to create welcoming store environment.
  • Prepared range of beverages to match customer preferences and orders.
  • Kept beverage prep area clean and organised to support efficient service.

Head Barista-Shift Manager

Fordhams Milk Bar
Camberwell, Vic
02.2015 - 2018
  • Trained new baristas on drink recipes and station setup to ensure consistent quality of beverages.
  • Maintained cleanliness of espresso equipment and service areas to enhance customer experience.
  • Assisted with opening and closing duties for barista team to ensure smooth operations.
  • Recorded daily transactions accurately through point-of-sale system.
  • Set up product displays to support sales efforts.
  • Processed cash exchanges at start and end of shift and balanced receipts with cash drawer totals.


Head Barista-Assistant Manager

The Resident Cafe
Ashburton, Vic
04.2012 - 12.2015

Launched Sister Cafe, Blufftown on Getaway TV program, increasing brand visibility and attracting new customers.

Head Barista-Retail Coffee Manager

CoffeeHead
Camberwell, Vic
08.2011 - 02.2012
  • Supported full cafe launch activities.
  • Maintained fully stocked retail inventory.
  • Helped develop house roast blend recipes.
  • Recruited and trained team members.
  • Travelled interstate for advanced product training.

Head Barista

Coffee Hit
Doncaster, Vic
06.2007 - 08.2011

Built regular customer base and introduced loyalty card program.

  • Opened and closed cafe and completed cash-up duties.
  • Completed current training for competition-level service standards.
  • Maintained strong coffee knowledge through world-class education and training.
  • Handled opening and closing duties and cash-up responsibilities.
  • Completed competition-level training to stay current with service standards.
  • Built strong coffee knowledge through world-class education and training.
  • Prepared beverages to match customer preferences and support consistent product quality.
  • Supported supplier communication for on-time delivery and product quality.
  • Completed opening, closing, and cash-up duties with accuracy.
  • Stayed current through competition-level training.
  • Developed advanced espresso extraction and latte art skills through world-class coffee education and training.

Small Business Operator

FRUIT OF DEVINE DESIGN
East Bentleigh, Vic
01.2002 - 05.2005
  • Collaborated with clients via email, phone, and in-person to gather essential details for design completion.
  • Worked with client via email, phone and in-person to collect information to complete designs.
  • Created product lines and promoted them through retail venues, boutiques, and mail-order catalogs.
  • Modified original design concepts to align with commercial market requirements.
  • Presented designs at bridal expos to engage potential clients and increase brand visibility.
  • All designs and Greeting Cards handmade by myself and my wife

Artist and Designer

Lime Bay Metal
Ferntree Gully, Vic
11.1999 - 01.2002
  • Painted glassware for Australia’s largest retail chains.
  • Completed Christmas orders on time.
  • Applied 24k gold paint to finished glassware.
  • Supported production of glassware for Australia’s largest retail chains.
  • Helped fulfill Christmas orders under tight deadlines.
  • Prepared glassware with 24k gold paint for premium finish.
  • Delivered painted glassware for Australia’s largest retail chains.
  • Met Christmas order deadlines through careful production work.
  • Produced glassware with 24k gold paint for premium presentation.
  • Processed glassware orders for Australia’s largest retail chains.
  • Completed Christmas order fulfillment with consistent quality.
  • Created finished pieces using 24k gold paint.

DJ-Barman

Sunset Strip
St.Kilda, Vic
05.1999 - 11.1999
  • Monitored crowd energy levels to adapt song choices and sustain audience engagement during sets.
  • Mixed live tracks with turntables, mixers, and digital audio software.
  • Organized music selections based on client requests, genre, and event theme for seamless transitions.
  • Kept music library updated and arranged tracks for quick set changes.
  • Set up and ran audio equipment for live events.
  • Prepared cocktails, beer, and wine for guests in busy hospitality venues.
  • Restocked glassware, garnishes, and bar supplies to ensure efficient service during busy periods.
  • Processed POS payments, cash handling, and guest tabs accurately.

Maitre D'

Monroes Restaurant
St.Kilda, Vic
03.1997 - 09.1999
  • Coordinated reservations, walk-ins, and waitlist flow to optimize seating efficiency and enhance guest experience.
  • Supported front entrance presentation and maintained polished guest arrival standards.
  • Assisted servers with menu knowledge, pacing, and guest service coordination.
  • Acknowledged repeat customers by name and preferences, personalizing dining experiences and fostering customer loyalty.
  • Managed cash transactions efficiently accurately while following company policies and procedures.
  • Led regular briefings so staff understood daily specials and service expectations.
  • Recommended wine pairings aligned with menu selections and guest preferences, enhancing overall dining satisfaction.

Team Leader-Head Grill Chef

Johnny Rockets-Hamburger Restaurant
Melbourne CBD, Vic
09.1995 - 03.1997
  • Streamlined food preparation workflow for daily kitchen operations, optimizing efficiency in service delivery.
  • Prepared ingredients in line with food safety and sanitation standards.
  • Ensured adherence to cleanliness and food safety standards in kitchen and dining areas, promoting a safe dining environment.
  • Assigned daily tasks to team members to improve productivity.
  • Encouraged team members to enhance customer satisfaction, contributing to increased repeat business.
  • Managed opening and closing duties for restaurant service shifts.

Skills

  • WBC (World Barista Competition) Level Trained in Espresso and advanced Latte Art
  • Confident Listener
  • Customer relations
  • Conflict resolution
  • Attention to detail
  • Business growth
  • Team leadership qualities
  • Equipment maintenance
  • Employee training
  • Cool and calm under pressure

Timeline

Brand Ambassador-Barista

DC Coffee
08.2018 - 03.2022

Head Barista-Shift Manager

Fordhams Milk Bar
02.2015 - 2018

Head Barista-Assistant Manager

The Resident Cafe
04.2012 - 12.2015

Head Barista-Retail Coffee Manager

CoffeeHead
08.2011 - 02.2012

Head Barista

Coffee Hit
06.2007 - 08.2011

Small Business Operator

FRUIT OF DEVINE DESIGN
01.2002 - 05.2005

Artist and Designer

Lime Bay Metal
11.1999 - 01.2002

DJ-Barman

Sunset Strip
05.1999 - 11.1999

Maitre D'

Monroes Restaurant
03.1997 - 09.1999

Team Leader-Head Grill Chef

Johnny Rockets-Hamburger Restaurant
09.1995 - 03.1997
Pablo Sorocuk