Pablo Suarez Medina
Southbank,VIC
Summary
Highly dedicated Parts Manager with over 10 years of experience in the automotive industry, specializing in managing parts inventory, customer service, and workshop support. Adept at analyzing automotive needs, providing accurate parts solutions, and efficiently handling invoicing and closing orders. I have extensive experience working closely with insurance companies, providing excellent customer service in a fast-paced environment, and managing complex processes. Focused on delivering high-quality service, maintaining organized parts operations, and ensuring client satisfaction in both retail and wholesale settings
Overview
11
11
years of professional experience
Work History
Spare Parts Interpreter
MLA Holdings Pty Ltd
06.2023 - Current
- Managed and interpreted workshop and customer parts requirements, ensuring timely delivery and achieving a high order fulfillment accuracy.
- Handled retail, wholesale, and internal parts transactions, processing numerous orders daily while exceeding the monthly target sale budget by 20%.
- Operated the service counter, assisting customers and technicians with parts interpretation, improving overall service efficiency.
- Invoiced and closed orders daily, ensuring accurate pricing and product availability to meet customer and workshop needs.
- Assisted in parts stock control and warehouse duties, conducting daily audits and contributing to the smooth operation of inventory management.
Warehouse Assistant
Elite Staffing Solutions Australia (Sparesbox)
10.2021 - 06.2022
- Received, unpacked, and stored incoming automotive parts orders, ensuring efficient inventory management and adherence to safety protocols.
- Picked, packed, and prepared orders for dispatch, ensuring a high on-time delivery rate and seamless customer service.
- Invoiced and processed orders with a high level of accuracy, maintaining correct pricing and proper documentation for all transactions.
- Maintained warehouse organization and safety standards, contributing to a reduction in safety incidents through diligent housekeeping.
- Utilized warehouse management software for inventory control, reducing stock discrepancies and ensuring smooth operations.
Sales Representative
Cesvi Colombia S.A
11.2017 - 11.2018
- Identifies and reaches out to potential customers through various methods, such as networking, cold calling and referrals.
- Maintains a deep understanding of the products or services being sold, including features, benefits, and competitive advantages.
- Engages with customers to understand their needs and challenges, tailoring solutions to meet those needs
- Delivers compelling presentations or demonstrations to showcase products and persuade customers.
- Negotiates terms and pricing with customers to close deals while ensuring profitability for the company.
- Manages the order process from initiation to fulfillment, ensuring accuracy and timely delivery.
- Follows up with customers post-sale to ensure satisfaction and address any concerns, potentially leading to repeat business.
Automotive Estimator
Cesvi Colombia S.A
09.2013 - 09.2017
- Conducts thorough inspections of damaged vehicles, identifying visible and hidden damages
- Creates detailed reports that document the condition of the vehicle and outlines necessary repairs.
- Utilizes estimating software (Audatex) to calculate repair costs, including parts, labour, and any additional services needed.
- Identifies and sources the necessary parts, considering factors like availability and cost.
- Works with insurance adjusters to ensure that estimates align with insurance policies and coverage limits.
- Communicates with customers to explain the estimate, repair process, and any potential additional costs.
- Ensures that the work performed meets industry standards and that repairs are completed to the customer's satisfaction.
- Follows up with customers and insurance companies throughout the repair process to provide updates and address any concerns.
- Stays informed about industry trends, new technologies, and changes in repair procedures to provide accurate estimates.
Education
Certificate IV - Automotive Mechanical Diagnosis
Menzies Institute
Melbourne, VIC05.2024
Certificate III - Light Vehicle Mechanical Technology
Menzies Institute
Melbourne, VIC01.2023
Bachelor of Science - Industrial Engineering
University of Investigation And Development
Santander- Colombia01.2015
Skills
- Bilingual: Spanish and English
- Automotive Parts Ordering and Inventory Control
- Workshop and Customer Requirements Management
- Cost Estimation and Price Quoting
- Warranty Claims and Processing Management
- Invoicing and Order Fulfillment
- Retail, Wholesale, and Internal Business Management
- Mechanical and Electrical Systems Knowledge
- Work Order Interpretation and Task Prioritization
- Strong Problem-Solving and Analytical Skills
- Customer Relationship Building and Complaint Handling
- Time Management and Ability to Work Under Pressure
- Diagnostic Tools and Repair Planning Expertise
- Team Collaboration and Leadership
- Adaptability to Multiple Tasks and Changing Priorities
- Attention to Detail and Quality Control
- Professional Demeanor and Written Communication
- Claims Processing and Service Recommendations
- Accountability and Strong Work Ethic
- Technical Knowledge in Vehicle Mechanics
- Audatex Software
- Pronto Software
- Microsoft Office 365 (Excel, PowerPoint, Word, Teams, Outlook)
Timeline
Spare Parts Interpreter
MLA Holdings Pty Ltd
06.2023 - Current
Warehouse Assistant
Elite Staffing Solutions Australia (Sparesbox)
10.2021 - 06.2022
Sales Representative
Cesvi Colombia S.A
11.2017 - 11.2018
Automotive Estimator
Cesvi Colombia S.A
09.2013 - 09.2017
Certificate IV - Automotive Mechanical Diagnosis
Menzies Institute
Certificate III - Light Vehicle Mechanical Technology
Menzies Institute
Bachelor of Science - Industrial Engineering
University of Investigation And Development
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