Padma Aluri
Denistone,Australia
Summary
Dynamic Customer Success professional with a proven track record at Teletrac Navman, managing a $10M portfolio and exceeding revenue retention benchmarks by 14%. Skilled in cross-selling and stakeholder management, I excel in fostering relationships and driving process improvements to enhance customer satisfaction and business outcomes.
Overview
13
13
years of professional experience
Work History
Customer Success & Account Management
Teletrac Navman
10.2022 - Current
- Account managed a $10m revenue book of business across 200 logos
- Channel management of the 10 largest telematics dealers in Australia
- Exceeded revenue retention benchmark by 14% over three years
- Proactively mitigated future technical support issues by facilitating product adoption
- Drove cross-sale and up-sale initiatives by proactively building influential relationships across fulfillment, billing, field services, sales and management
- Maintain and update SalesForce.com CRM for assigned customers
- Undertook structured in-house training to maintain service standards with product and business process changes
- Liaise with internal teams to resolve customer issues and conduct Quarterly Business Reviews
- Advocate for customer success through process and organizational change to enhance the customer experience
Customer Success & Account Management
VoIP Partners
07.2017 - 09.2022
- Responsible for the onboarding and overall customer satisfaction of 200 SME customers in Sydney, Wollongong and Central Coast
- Complex internal and external stakeholder management including network engineers, salespeople, third party equipment finance companies and telecom carriers
- Expertise with complex internal and external systems including CRM, billing, compliance and telecom provisioning systems
- Expertise in dispute and conflict resolution including dealing with government agencies -Telecommunications Industry Ombudsman and Credit Ombudsman
- Trained new staff in how to use systems and adhere to established processes
- Worked with the sales team to identify opportunities for upselling and cross selling products
Career Break, Maternity
Self
03.2014 - 06.2017
- Full time stay at home mother
Property Settlements Analyst
SAI Global
06.2012 - 02.2014
- Sound knowledge of residential property settlement process
- Stakeholder management – Customer, Solicitor and incoming and outgoing mortgagees (Banks)
- High level process orientation
- High level of integrity required dealing with large sums of money
- KPI driven environment. Consistently the highest performer
- Great team worker
Education
Certificate of Registration - Real Estate Sales
Bachelor - Fashion Technology
National Institute of Fashion Technology
Hyderabad, IndiaSkills
- Customer Success
- Account management
- Revenue retention
- Cross-selling
- Salesforce CRM
- Interpersonal relations
- Cross-functional coordination
- Dispute resolution
- Process improvement
- Stakeholder management
- Data analysis
- Business reviews
- Critical thinking
- Public speaking
Timeline
Customer Success & Account Management
Teletrac Navman
10.2022 - Current
Customer Success & Account Management
VoIP Partners
07.2017 - 09.2022
Career Break, Maternity
Self
03.2014 - 06.2017
Property Settlements Analyst
SAI Global
06.2012 - 02.2014
Certificate of Registration - Real Estate Sales
Bachelor - Fashion Technology
National Institute of Fashion Technology
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