To Deliver onsite service deployment projects by thoroughly understanding the scope of work and ensuring completion within the specified timeframe and budget
Coordinate and manage customer service teams to optimize performance and meet targets, while ensuring that project plans are up-to-date and distributed to relevant stakeholders.
Allocate resources efficiently, including staff, tools, and technology, to maximize service delivery.
Liaise with external partners and vendors involved in customer service operations.
Prepare and present performance reports to senior management, showcasing successes, challenges, and improvement areas.
Provide actionable insights to leadership to support decision-making in customer support strategies.
Implement new skills and knowledge gained from training to improve job performance and customer service.
Software Developer Engineer in Testing (SDET)
Mindtree.Ltd Bangalore
Bangalore
06.2012 - 09.2014
Develop functional automation frameworks and improvements to existing frameworks.
Create new automation scripts for test plans and change requests (CRs) based on manual test cases.
Log defects and questions in JIRA, retest defects in fixed builds.
Conduct peer reviews, handoffs for all team deliverables, walkthrough of automated scripts with subject matter experts (SMEs).
Participate in knowledge-sharing calls with onshore and offshore development teams.
Mentored junior testers, providing guidance on testing standards and best practices.
Software Engineer – UIDAI Aadhaar Project
Mindtree.Ltd Bangalore
Bangalore
11.2010 - 06.2012
Managed the entire ArcGIS component of the project.
Created various GIS graphs using JavaScript, including collecting data from CSV files, and displaying it in charts using HTML and CSS.
Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
Designed databases to store application data using SQL Server
Operated as the sole developer on the project.
Collaborated with the client to gather requirements, drafted the design document, developed SQL queries and Java service classes, and deployed the application on servers for testing.
Coordinated with testing teams throughout the process.
Education
Bachelor of Science - Computer Science
Goa University
India
Skills
Java Script
HTML and CSS
MySQL
Jira
GitHub
Database management
Problem solving
Software development
Project Management
Project Coordination
Effective Communication
Customer Relations
MS Dynamic 365 CRM
SharePoint
Certification
Full Stack Developer: Currently enrolled in a web development course to enhance skills and gain hands-on experience with modern technologies such as JavaScript, React, Python, MySQL, Django, and GitHub.
Country Manager at Poly HP (formerly Plantronics + Polycom, a part of HP Inc.)Country Manager at Poly HP (formerly Plantronics + Polycom, a part of HP Inc.)
Casual Catering Work at Point Leo Boat Club, Melbourne Girls Grammar, Port Melbourne Primary, Quarantine Art FairCasual Catering Work at Point Leo Boat Club, Melbourne Girls Grammar, Port Melbourne Primary, Quarantine Art Fair