Pagnarith Oeng
MELBOURNE
Summary
Experienced Barista with a wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Barista and Waiter
W Hotel Melbourne
05.2022 - Current
- Took coffee, food and other beverage orders and prepared them for customers quickly and effectively
- Maintained replenishment of all food items
- Running food and drink
- Prepare checks/bills and collected payments from customers
- Setting up and packing in for opening and closing
- Preparing variety of espresso-base drinks such as lattes, cappuccinos, flat white, magic and more
- Making latte art for customer
- Ensure tables are kept clean and tidy, clear dirty dishes
- Restocking inventory of beans, milk, sugar, tea and other supplies.
Barista
Gisborne Bakery and Café
01.2020 - 04.2022
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Prepared eye-catching, creative latte art to please customers
- Made and served brand-specific café beverages with a focus on speed, quality, and consistency
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning
- Constantly expanded personal knowledge of coffee styles and varieties
- Sanitized equipment and wiping down counters and tables to prevent the spread of germs
- Operated espresso machines and commercial coffee brewers to create beverages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Pâtissier
Grand Hyatt Melbourne
06.2019 - 12.2019
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Maintained excellent attendance record, consistently arriving to work on time
- Received and processed stock into inventory management system
- Developed and maintained courteous and effective working relationships
- Created plans and communicated deadlines to complete projects on time.
Education
Bachelor of Hotel Management -
Southern Cross University
Melbourne, VIC03.2022
Diploma of Hospitality Management -
Academia International
Melbourne, VIC12.2020
General English Course -
Swinburne University
Hawthorn, VIC07.2018
Skills
- Beverage Preparation
- Serving Skills
- Food Preparation
- Coffee Machinery
- Time Management
- Customer Service
- Multitasking
- Organizational
- Food Preparation and Safety
References
Available upon request
Timeline
Barista and Waiter
W Hotel Melbourne
05.2022 - Current
Barista
Gisborne Bakery and Café
01.2020 - 04.2022
Pâtissier
Grand Hyatt Melbourne
06.2019 - 12.2019
Bachelor of Hotel Management -
Southern Cross University
Diploma of Hospitality Management -
Academia International
General English Course -
Swinburne University
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