Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Pagnarith Oeng

MELBOURNE

Summary

Experienced Barista with a wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.

Overview

5
5
years of professional experience

Work History

Barista and Waiter

W Hotel Melbourne
05.2022 - Current
  • Took coffee, food and other beverage orders and prepared them for customers quickly and effectively
  • Maintained replenishment of all food items
  • Running food and drink
  • Prepare checks/bills and collected payments from customers
  • Setting up and packing in for opening and closing
  • Preparing variety of espresso-base drinks such as lattes, cappuccinos, flat white, magic and more
  • Making latte art for customer
  • Ensure tables are kept clean and tidy, clear dirty dishes
  • Restocking inventory of beans, milk, sugar, tea and other supplies.

Barista

Gisborne Bakery and Café
01.2020 - 04.2022
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Prepared eye-catching, creative latte art to please customers
  • Made and served brand-specific café beverages with a focus on speed, quality, and consistency
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning
  • Constantly expanded personal knowledge of coffee styles and varieties
  • Sanitized equipment and wiping down counters and tables to prevent the spread of germs
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Pâtissier

Grand Hyatt Melbourne
06.2019 - 12.2019
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Maintained excellent attendance record, consistently arriving to work on time
  • Received and processed stock into inventory management system
  • Developed and maintained courteous and effective working relationships
  • Created plans and communicated deadlines to complete projects on time.

Education

Bachelor of Hotel Management -

Southern Cross University
Melbourne, VIC
03.2022

Diploma of Hospitality Management -

Academia International
Melbourne, VIC
12.2020

General English Course -

Swinburne University
Hawthorn, VIC
07.2018

Skills

  • Beverage Preparation
  • Serving Skills
  • Food Preparation
  • Coffee Machinery
  • Time Management
  • Customer Service
  • Multitasking
  • Organizational
  • Food Preparation and Safety

References

Available upon request

Timeline

Barista and Waiter

W Hotel Melbourne
05.2022 - Current

Barista

Gisborne Bakery and Café
01.2020 - 04.2022

Pâtissier

Grand Hyatt Melbourne
06.2019 - 12.2019

Bachelor of Hotel Management -

Southern Cross University

Diploma of Hospitality Management -

Academia International

General English Course -

Swinburne University

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Pagnarith Oeng