Paige Alston-Dodds
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by providing service-oriented behaviours, understanding customer desires and providing customised solutions to build loyalty within the company. Dependable employee seeking opportunity to expand skills and contribute to company success.
Overview
8
8
years of professional experience
Work History
Kitchen Hand
Kurrajong Heights Pub
04.2015 - 11.2015
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Monitored food temperatures and quality throughout shifts.
Food Prep Cook
Feeding Frenzy
11.2015 - 02.2016
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labelling and safety techniques.
- Stocked ingredients and maintained foodservice equipment in proper operating condition.
- Coordinated food preparation and timed completion to allow prompt serving.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Waitress
Richmond Inn
02.2018 - 11.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Assisted Kitchen staff with garnishing plates and preparing desserts and salads
Data Entry Specialist
Hays Specialist Recruitment
05.2018 - 03.2019
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Corrected data entry errors to prevent duplication or data degradation.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Bushfire Mitigation
Muru Mittigar
05.2019 - 06.2021
- Performed routine maintenance and repairs on equipment to reduce downtime.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Safeguarded site operations by regulating traffic near, in or around work zones.
- Measured and marked site boundaries and openings to reduce hazards.
- Satisfied clients consistently with high-quality construction work
- Operated equipment such as brush cutters, mowers etc. regularly
Payroll Support Officer
Hays Specialist Recruitment
06.2021 - 09.2023
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Input alphabetic and numeric data into data base
- Located necessary data by extracting from digital sources
- Processing, Validating and Problem-Solving Timesheets
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - General Studies
Colo High School
North Richmond, NSW12.2013
Skills
- Clerical Support
- Document Organization
- Customer Service
- Database Entry
- Administrative Support
- Microsoft Office
- Customer Satisfaction
- Handling Complaints
- Problem Solving
- Task Prioritisation
- Multitasking
- Planning
Timeline
Payroll Support Officer
Hays Specialist Recruitment
06.2021 - 09.2023
Bushfire Mitigation
Muru Mittigar
05.2019 - 06.2021
Data Entry Specialist
Hays Specialist Recruitment
05.2018 - 03.2019
Waitress
Richmond Inn
02.2018 - 11.2018
Food Prep Cook
Feeding Frenzy
11.2015 - 02.2016
Kitchen Hand
Kurrajong Heights Pub
04.2015 - 11.2015
No Degree - General Studies
Colo High School
Similar Profiles
Asher RobbinsAsher Robbins
FOOD RUNNER at Heights PubFOOD RUNNER at Heights Pub
Dylan LenoxDylan Lenox
Assistant General Manager (AGM) at Porcupine Pub & Grille-Cottonwood Heights, UTAssistant General Manager (AGM) at Porcupine Pub & Grille-Cottonwood Heights, UT
Micah YamuMicah Yamu
Minipan Operator at Kurrajong KitchenMinipan Operator at Kurrajong Kitchen
Bresharna McLachlanBresharna McLachlan
Kitchen Hand /Kitchen Hand/General Cleaner at Warrawee Aged Care FacilityKitchen Hand /Kitchen Hand/General Cleaner at Warrawee Aged Care Facility
Hugo EganHugo Egan
Kitchen Hand/Kitchen Steward at I Need A Chef (INAC)Kitchen Hand/Kitchen Steward at I Need A Chef (INAC)