Paige Clark
Brighton,Tas
Summary
Proven track record in enhancing customer experience and demonstrating exceptional relationship building and professional telephone demeanor. Skilled in maintaining customer data confidentiality and adhering to policies, I've significantly contributed to creating positive outcomes and maintaining high service standards.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
MyState Bank Limited
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction with exceptional professionalism.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Receptionist
Graham Apartments
11.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant
INCAT
01.2023 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Senior Customer Service Supervisor
Woolworths Supermarket
11.2018 - 01.2023
- Monitored customer feedback to identify areas of improvement in customer experience.
- Continuously updated team members on company policy changes and industry trends, ensuring their knowledge remained current and relevant.
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
Education
Kingston High School
Kingston, TAS2019
Skills
- Brand representation
- Relationship Building
- Customer Data Confidentiality
- Policies and Procedures Adherence
- Professional telephone demeanor
Timeline
Customer Care Representative
MyState Bank Limited
05.2024 - Current
Receptionist
Graham Apartments
11.2023 - 04.2024
Administrative Assistant
INCAT
01.2023 - 04.2023
Senior Customer Service Supervisor
Woolworths Supermarket
11.2018 - 01.2023
Kingston High School
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