Paige Davies
Brisbane,QLD
Summary
Encouraging and dedicated customer service professional with extensive experience in the Financial Services industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimization. Energetic and passionate for developing relationships, and cultivating partnerships.
Overview
9
9
years of professional experience
Work History
Realestate Administration
The Property Hub
02.2023 - Current
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Managed Social Media accounts
Social Media Content Creator
SALT
04.2022 - Current
- Managed content across multiple platforms for widest audience reach.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Promoted and marketed works through social media platforms.
- Created Christian content for multiple social media platforms.
Clothing Brand Owner
Self Employed
01.2022 - 06.2023
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Researched and identified new opportunities for product and brand development.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
Customer Service Representative
Commonwealth Bank Of Australia, CBA
08.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Manager
Bank Of Queensland
01.2016 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Cashier
Boost Juice
10.2014 - 03.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Citipointe Christian College - Brisbane
Carindale, QLD11.2015
Skills
- Customer Relations
- Telephone Reception
- Customer Service
- Content Generation
Volunteer Work
I currently volunteer at my local church on the Social Media team, as well as in Youth Ministry, and other ministry areas.
I have been doing this for the last 3 years and it's a huge passion of mine to serve the local Church with the gifts that God has given me.
Additional Information
I opened a small online clothing business in 2022 which became quite successful in the Christian Community over Australia but made the decision to close it early 2023 to pursue other passions of mine.
It was a very rewarding yet challenging opportunity to start my own business.
Timeline
Realestate Administration
The Property Hub
02.2023 - Current
Social Media Content Creator
SALT
04.2022 - Current
Clothing Brand Owner
Self Employed
01.2022 - 06.2023
Customer Service Representative
Commonwealth Bank Of Australia, CBA
08.2021 - 11.2021
Customer Service Manager
Bank Of Queensland
01.2016 - 07.2021
Customer Service Cashier
Boost Juice
10.2014 - 03.2015
High School Diploma -
Citipointe Christian College - Brisbane
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