Paige Del-Re
Melton ,VIC
Summary
Dynamic retail professional excelling in customer service and product knowledge. Recognized for enhancing customer satisfaction through personalized assistance and effective upselling strategies. Skilled in POS systems and inventory tracking, demonstrating reliability and strong problem-solving abilities in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Retail Worker/Retail Manager
Hairhouse Warehouse
Melton And Werribee
05.2020 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Receptionist/ Accounts Manager
Delre National
Derrimut, VIC
01.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Streamlined invoice processing to ensure timely payments and financial operations.
Apprentice Hairdresser
Planet Hair
Hillside, VIC
05.2014 - 12.2017
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Qualified Certificate ||| in hairdressing
- Gained proficiency in various coloring & Cutting techniques, including balayage, ombre, highlights, and lowlights.
Education
Catholic Regional Collage North Keilor
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Cash handling accuracy
- Professional appearance
- Stock replenishment
- Payment processing
- Product knowledge expertise
- Order processing
- Sales proficiency
- Problem-solving
- Time management
- POS systems
- Upselling strategies
- Inventory tracking
Timeline
Retail Worker/Retail Manager
Hairhouse Warehouse
05.2020 - Current
Receptionist/ Accounts Manager
Delre National
01.2018 - 09.2019
Apprentice Hairdresser
Planet Hair
05.2014 - 12.2017
Catholic Regional Collage North Keilor