Paige Eygenraam
Senior Logistics Officer
Curlewis,VIC
Summary
As a organized and dedicated Senior Logistics Officer with proven track record of providing exceptional customer service in fast-paced environment, with a high level attention to detail. Expertise in creating, organizing and managing documentation for Logistics requirements and providing general administrative back-up where required and other duties where necessary. Bringing experienced with electronic filing systems, various document management technologies and scanning experience. With strong decision making skills to manage multiple, concurrent tasks alongside self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Senior Logistics Officer
Deakin University
Waurn Ponds, VIC
04.2018 - Current
- Waurn Ponds/ Waterfront
- Monitor finance reports to inform decision making in areas of purchasing, stock levels and staff support such as overtime and casual staffing, and review contractor and supplier invoices for accuracy to ensure correct record keeping
- Assisting in coordinate high quality logistics services, solutions and advice in the areas of mail distribution, print, pack and material distribution, warehousing, inwards goods (receipt and distribution) and porterage operations, ensuring services meet quality standards and Deakin's needs in an effective and timely manner
- Assisting to coordinate the team by providing appropriate work allocation and resources, ensuring staff adhere to established quality system framework, oversee and maintain existing quality processes, procedures, developing, and implementing improvement recommendations to ensure continuous improvement
- Consultation with the Team Leader, provide leadership, direction, support and advice to the team to ensure that staff provide efficient, timely and customer-focused service which supports the group's objectives and meets client needs
- Coordinate porterage requests and casual staff, strategically setting rosters to ensure that client requirements are resourced adequately, delivered on time and to specification
- Lead a team of casual staff that are required to support the service provision
- Maintain and audit work instructions and procedures to ensure that staff are trained and competent
- Provide client advice on product and service provision and effectively complete requests, reporting on progress and preparing clear and professional correspondence when required
- Ensure safe work practices for staff, specifically relating to safety awareness, training, and personal protective equipment (PPE), housekeeping, traffic management, and the safe use and maintenance of equipment are monitored and adhered to
- In consultation with the Director, manger and Team leader oversee system management such as Printerface, workloads, timeframes, and respond to customer feedback in a timely manner
- Cyclic coordination of Division of Student Administration's off-campus examination track and trace process, ensuring accurate exam pack despatch, consignment tracking to and from destinations and accurate data capturing on its receipt
- Assist in the preparation of material for delivery and despatch including sorting mail and warehouse items, courier and freight processing and physical delivery of materials to the required University departments/areas/staff
- Preform a high level of customer service, adhere to all quality system requirements in the duties undertaken and participate in reviews of work practices to identify improvement opportunities
- Follow up on the location of despatched items including return freight, investigate, and respond to reasons for delays.
Business Trainee (Logistics Department)
G Force (Workplace Deakin University)
Geelong, VIC
04.2017 - 04.2018
- Waurn Ponds
- Physical delivery of materials to the required University departments/areas/staff
- Unloading and receipt of inward goods
- Preparation of material for delivery and despatch
- Porterage Administration for both Waterfront and Waurn Ponds
- Running and Receiving the printerface End of month Reports
- End of month Journals for Porterage, Print, Fright and Postage
- Exam Dispatch Receive and printing of the register
- Printing Thesis
- Mail Merges
- XBK, Picking, Packing and despatching Books and also accepting books into Booknet.
Store Trainer, Waitress, Bar
Barista, Hogs Breath Café
Geelong
04.2016 - 01.2017
- Take orders and wait tables efficiently; make beverages; communicate with chefs; deliver meals and drinks promptly
- Process transactions involving customers efficiently
- Balance the needs of multiple customers simultaneously in fast-paced environment; address questions and handle complaints promptly
- Cleaning, wash cutlery; reset tables and clean floors
- In store training new staff on our sequence of service, seeing a table, bar, and general knowledge at Hog's Breath Café
- Bar - making drinks from soft drink to mocktails, cocktails and pouring beers
- Cleaning the bar to OH&S standard.
Cashier, Deli
Meeniyan IGA
Meeniyan, Victoria
09.2012 - 03.2016
- Serve and help customers with their products; balance the needs of multiple customers simultaneously in fast-paced environment
- Able to handle the retail environment pressure; processed deliveries and unloaded trucks; organized stock for shelves; re-stocked shelves rapidly; marked clearance products with updated price tags; store close with routinely checks at night by myself
- Addressed questions and complaints efficiently
- Service at till under retail pressure; balanced tills at end shift
- Wash trays, dishes, meat slicers and chicken ovens up to OH&S standards; cleaned floors to OH&S standards
Education
Double Diploma - Business Management & Leadership
CAL
Online 05.2021 - Current
Certificate 3 in Business Admin - Administration
The Gordon
Geelong 04.2017 - 01.2018
Victorian Certificate of Education -
Leongatha Secondary College
Leongatha 02.2010 - 11.2015
Skills
Filing and data archiving
Additional Information
• Current Working with Children check (expires 2023)
• Building Fire Warden at Deakin university includes emergency situation training (annual refresher)
• Health and safety Representative at Deakin University (annual refresher)
• First aid & CPR
• Powder Safe training (annual refresher)
• Manual Handling Training (annual refresher)
Timeline
Double Diploma - Business Management & Leadership
CAL
05.2021 - Current
Senior Logistics Officer
Deakin University
04.2018 - Current
Business Trainee (Logistics Department)
G Force (Workplace Deakin University)
04.2017 - 04.2018
Certificate 3 in Business Admin - Administration
The Gordon
04.2017 - 01.2018
Store Trainer, Waitress, Bar
Barista, Hogs Breath Café
04.2016 - 01.2017
Cashier, Deli
Meeniyan IGA
09.2012 - 03.2016
Victorian Certificate of Education -
Leongatha Secondary College
02.2010 - 11.2015
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