Paige Hogan
Mount Nathan,QLD
Summary
Personable customer service team leader with exemplary office management skills. Confidently works independently, as well as in a team. Ability to thrive in a high pressure environment, while ensuring professionalism is maintained at all times. Twelve years & 10 months with one company, loyalty and confidentiality is paramount.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Peer Support Volunteer
Queensland Homicide Victims Support Group
04.2016 - Current
- Supporting peers through their grief process
- Volunteering at events
- Actively seeking out sponsorship
- Undertaking peer support training to provide phone counselling support and court support
Customer Service Manager
Global Food & Wine
06.2011 - 04.2024
- Answering phone calls, entering orders, updating and invoicing
- Serving customers face to face
- Assisting with customer queries and issues, re-directing calls and following up with prior cases
- Proactively addressing issues and implementing effective solutions
- Increased team productivity by providing ongoing training and support to customer service staff.
- Rostering staff and finding solutions when staffing issues arise
- Working alongside HR interviewing and hiring staff
- Reporting and entering data
- Coordinating meetings, setting up board rooms and organising team bonding days
- Five years of Accounts Receivable experience within the company, 2013-2018
Education
Certificate IV - Community Services
Hader Institute of Education
03.2025
Skills
- Great communicator
- Well presented and well spoken
- Excellent phone manner
- Punctual
- Reliable
- Fast learner who takes direction well
- Patient and understanding
- Strong leadership skills
- Proficient in Microsoft Office Suite
Certification
Certificate IV in Business Administration
References
Alanna Burns
Colleague, Global Food & Wine
0433 205 371
alannab@globalfw.com.au
Anita Cindric-Davis
HR Officer, Global Food & Wine
0414 491 556
anitac@globalfw.com.au
Monique Ferrario
Peer Support Co-Ordinator, QHVSG
0421 603 957
neek81@hotmail.com
Accomplishments
- Won Employee of the Year award in 2015.
Timeline
Peer Support Volunteer
Queensland Homicide Victims Support Group
04.2016 - Current
Customer Service Manager
Global Food & Wine
06.2011 - 04.2024
Certificate IV - Community Services
Hader Institute of Education
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