Summary
Overview
Work History
Education
Skills
Personal Information
References
Hobbies and Interests
Timeline
Generic

Paige Howie

Summary

Passionate 21 year-old with 6+ years of experience in customer service and 2+ years of management with an obtained Certificate IV Leadership and Management. Bringing forth a motivated attitude and a variety of powerful skills with an eagerness to learn and further excel in new areas and circumstances. Proven ability to establish and maintain excellent communication and relationships with clients. Accomplished Assistant Manager (Upcoming Store Manager) with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Mr Potato
06.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Organisation of store daily, weekly and monthly cleaning and procedures.
  • Used POS and processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Organised and promoted sponsorship events and tracked retention and upscale of store profits before and after.
  • Organised sampling days and promotions to increase attraction to the store.
  • Organised, managed and prepared Grand Opening Day for the store.
  • Counting of till, shut down of system as well as organising petty cash and control of the cash flow.
  • Banking and depositing of cash, ensuring cash float was regulated as well as excess change to ensure no shortage.
  • Use of Hubdoc for invoice uploads, Deputy for shift organisation, and multiple online ordering delivery services for fresh produce and stock.

Barista/All Rounder

North Grounds Co.
07.2022 - Current
  • Casual and flexible
  • Food Handling
  • Cash Handling
  • Dishwasher
  • Waitress
  • Barista
  • General cleaning
  • Food and beverage preparation
  • Stock rotation and quality.

Barista/All-Rounder

Empire's D'Lite
03.2022 - 06.2023
  • Providing customer service
  • EFTPOS and cash handling
  • Food and Drink preparation and handling
  • Day-to-day cleaning duties
  • Used POS system to accurately enter orders and process payments.
  • Restocking of shelves and general merchandising
  • Use of shop equipment including but not limited to coffee machine, deli slicer, sandwich press and other bench-top equipment
  • Ensure OHS, Food Safety and Liquor Licensing guidelines are complied with
  • Reliable and committed to fulfilling my work duties, including but not limited to traveling long distances
  • Food and stock ordering
  • Food and stock rotation
  • Till counting and banking
  • Management of store, employees and bosses home during holidays.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Accounting Assistant

The Accountants Office
08.2022 - 12.2022
  • Performed casual and temporary work as a receptionist in the accounting building to open avenues to new job experiences
  • Phone answering and redirecting
  • Scheduling appointments
  • Faxing papers
  • Basics of bookkeeping
  • Sorting and scanning documents
  • Re-filing and moving confidential papers
  • Shredding papers
  • Cleaning and general office work
  • Running errands, such as posting and lodging paperwork through Australia Post.

Shift Manager

McDonald's
05.2021 - 03.2022
  • Provided the highest level of customer service at every shift
  • Assisted Senior Managers with all tasks related to the successful launching of new products
  • Served as a successful leader, promoting and achieving store success
  • Encouraged employees to do their best, and increased store productivity immensely due to positive impacts on crew, managers and customers
  • Cash handling, till counting and bank handling
  • Shift preparation
  • Leading Crew Members
  • Participation in Management and Leadership meetings
  • Hazard Management
  • Stock Ordering
  • Complaint handling
  • Following OHS and food safety guidelines
  • Shift management
  • Incident report handling and follow ups
  • Upheld all local COVID-19 safety protocols including but not limited to increased sanitation, enforcing mask policies and ensuring a limited capacity.

Crew Member

McDonald's
10.2016 - 05.2021
  • Served as a friendly, hardworking, and punctual employee
  • Effectively multi-tasked and prioritized projects according to need
  • Operate Drive-Thru services including taking orders, handling food delivery in a prompt, operated, friendly and timely manner
  • Mastered POS (point of service) systems to handle payments ranging from $2,000 to $7,000 per shift
  • Food Handling
  • Prepared raw food materials to cook over 30 menu items to feed 100-3000 customers per day
  • Provide exceptional customer service that resulted in being awarded employee of the quarter (over 3 months)
  • Ensure OHS and food safety guidelines are complied with
  • Use of coffee machine, grill and provided equipment, deep fryer and provided equipment
  • Helped to increase customer return rates by providing excellent customer service at all times.

Education

First Aid -

Karben Training Solutions
05.2022

Cert IV Leadership and Management -

Karben Solutions
03.2021

Wadalba Community School
Wadalba, NSW
11.2020

Gorokan High School
Gorokan, NSW
04.2018

WHS General Construction Induction Training -

Coastal OHS Services
01.2016

Skills

  • Ability to Work in a Team
  • Communication
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Fast Learner
  • Critical thinking and problem solving
  • Staff Supervision
  • Goals and Performance
  • Order Management
  • POS Systems Operations
  • Employee Scheduling
  • Inventory Control

Personal Information

  • Place of Birth: Wyong, NSW
  • Date of Birth: 09/19/2002
  • Nationality: Australian
  • Driving License: Unrestricted

References

Ryan Borg, 0432408557, McDonalds, ryanborg9966@gmail.com

Richard Harris, 0413951097, McDonalds, richard.harris1@au.stores.mcd.com 

Samuel Tan, 0410200809, North Grounds Co., rafaelsamueltan@gmail.com

Hobbies and Interests

  • Gym
  • Drawing/Creativity
  • Beach
  • Outdoor Activities
  • Sports
  • Cooking
  • Reading
  • Photography
  • Camping
  • Sight-Seeing

Timeline

Assistant Store Manager

Mr Potato
06.2023 - Current

Accounting Assistant

The Accountants Office
08.2022 - 12.2022

Barista/All Rounder

North Grounds Co.
07.2022 - Current

Barista/All-Rounder

Empire's D'Lite
03.2022 - 06.2023

Shift Manager

McDonald's
05.2021 - 03.2022

Crew Member

McDonald's
10.2016 - 05.2021

First Aid -

Karben Training Solutions

Cert IV Leadership and Management -

Karben Solutions

Wadalba Community School

Gorokan High School

WHS General Construction Induction Training -

Coastal OHS Services

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Paige Howie