Paige Lillicrapp
Pakenham,VIC
Summary
Passionate and personable individual with comprehensive experience in customer service, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, proactive attitude, organizational abilities, and keen attention to detail. Reliable and hard-working with swift capacity to learn and apply new skills.
Overview
6
6
years of professional experience
Work History
Administration/ Casual Labour
HANDS ON CONCRETE VIC
01.2019 - Current
- Administration duties including filing, invoicing, and payroll.
- Streamlined operations for increased efficiency by effectively managing phone calls, emails, and general business inquiries.
- Skilled at working independently and collaboratively in a team environment.
- Manual labour including boxing and site prep, sealing completed jobs and tool cleaning.
- Expanded skill set through continuous learning of new techniques, tools, and equipment.
- Improved worksite efficiency by maintaining clean and organized work areas.
Barista
CALVINO COFFEE OFFICER
01.2023 - 11.2024
- Experience as a barista in a popular, high-volume cafe, serving an average of 200+ customers per day
- Comfortable and highly capable working under pressure in fast-paced environments.
- Promoted awelcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Excellent time management, balancing both front-of-house tasks and back-of-house responsibilities during busy periods.
- Exceptional interpersonal skills, fostering a welcoming atmosphere and maintaining a high quality of rapport with customers and regulars.
- Exceeded sales expectations, contributing to the achievement of store sales objectives through upselling.
- Strong coffee making skills, including grinding, milk texturing and pouring, latte art and basic cleaning and maintenance of coffee machinery.
- Undertook some managerial roles, including banking, data entry, stocktaking and orders.
Supervisor
UNCLE SAM'S PAKENHAM
03.2022 - 10.2023
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Experience with customer complaint resolution, maintaining a standard of patience and professionalism to ensure high levels of customer satisfaction.
- Professional telephone demeanour, managing inbound and outbound phone calls related to customer inquiries, orders, and deliveries
- Responsible for training new staff members in all restaurant operations.
- Developed and implemented new procedures to optimise stock levels and food safety, leading to significant waste reduction.
- Experience as a delivery driver.
Barista/ Crew member
MCDONALD'S PAKENHAM SOUTH
10.2019 - 09.2021
- Supervising drive through and McCafé operations, utilising a high level of multitasking and prioritisation.
- Coordination of other staff members to ensure customer satisfaction and product delivery in a timely manner.
- Opening, closing, and shift change duties in front of house, drive through and McCafé.
- Training new team members in cafe operations.
- Comfortable and highly capable working under extreme pressure in a fast-paced environment, utilising high levels of communication within a team and with customers.
- Received several promotions within a short period of time, demonstrating an ability embrace change and adapt to new roles.
Administration
TRUSSED CARPENTRY
01.2019 - 10.2019
- Performed inventory control, such as counting, and stocking merchandise.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Ordering of uniforms for employees, including packaging and delivering.
- Exhibited adaptability when adjusting to changes in assigned tasks or priorities during high-pressure stock-taking periods.
- Demonstrated basic computer skills for data entry, including Microsoft Office, Excel, etc.
Education
Victorian Certificate of Education -
Chairo Christian School
01-2022
Skills
- Friendly, positive attitude
- Organization and time management
- Customer service
- Teamwork and collaboration
- Communication and interpersonal skills
- Dependable and responsible
- Fast learner and adapts quickly
- Strong work ethic and moral integrity
- Professional telephone demeanour
- Administration, data entry and basic computer skills
- Multitasking Abilities
Timeline
Barista
CALVINO COFFEE OFFICER
01.2023 - 11.2024
Supervisor
UNCLE SAM'S PAKENHAM
03.2022 - 10.2023
Barista/ Crew member
MCDONALD'S PAKENHAM SOUTH
10.2019 - 09.2021
Administration/ Casual Labour
HANDS ON CONCRETE VIC
01.2019 - Current
Administration
TRUSSED CARPENTRY
01.2019 - 10.2019
Victorian Certificate of Education -
Chairo Christian School
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