Paige Lucas
Kilmore
Summary
Accomplished Manager with a proven track record at Playcentre, enhancing customer satisfaction and team performance through effective leadership and decision-making. Skilled in customer service and time management, successfully cross-trained employees and improved marketing strategies to attract new clientele. Demonstrates exceptional verbal communication and relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Manager
Playcentre
01.2025 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
Fast Food Worker
Fish And Chips
05.2020 - 12.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Barista
Ferguson Plarre Bakehouse
04.2023 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Fast Food Worker
Subway
02.2020 - 04.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
Assumption College
Kilmore, VICSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Documentation and reporting
- Relationship building
Timeline
Manager
Playcentre
01.2025 - Current
Barista
Ferguson Plarre Bakehouse
04.2023 - 09.2024
Fast Food Worker
Fish And Chips
05.2020 - 12.2024
Fast Food Worker
Subway
02.2020 - 04.2021
Assumption College
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