Paige Mahar
Ulladulla
Summary
I have worked in Age Care since January 2025.
I'm caring, respectful and able to work in a team environment, I have a kind nature and a sense of humour.
I would like to upskill my career, at IRT, be able to provide meaningful activities for residents quality of life.
I Understand policies and procedure and IRT values for all stakeholders.
I'm able to work individually and in a group setting, take directives from my peers, to completed tasks.
I have computer skills and currently studying Cert 3 Aging support ,
Have an understanding with older persons living with Dementia and everyone’s individual needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hospitality Worker
IRT Group
01.2025 - 12.2025
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining areas to ensure a pleasant environment.
- Assisted with menu planning and special event coordination to elevate guest experiences.
- Trained new staff on operational procedures and customer interaction techniques for efficiency.
- Collaborated with kitchen staff to streamline food service operations during peak hours.
- Implemented feedback systems to gather guest insights and improve service delivery.
- Managed inventory levels, ensuring timely replenishment of supplies for uninterrupted service.
- Developed training materials focused on best practices in hospitality and customer engagement strategies.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Delivered comprehensive training to new staff, ensuring high service standards were met.
Customer Service
Sea juiced
02.2019 - 08.2019
- Preparing, cooking and serving food from the menu
- Open/ closing of store
- Collecting payment for sales and operating cash registers
- Cleaning food preparation areas
- Making and serving coffee and other beverages
Cafe All Rounder
Cafe 86
04.2018 - 12.2018
- Closing of store
- Preparing, serving and selling beverages, and a variety of coffee beverages such as lattes, cappuccinos and other espresso-based beverages
- Cleaning and maintaining bar service areas, coffee-making areas and espresso machines
- Collecting payment for sales and operating cash registers
- End of business day reconciliation and banking
- Promoting services and products
- Preparing and serving food
Team Member
Biddy Snack Bar
01.2017 - 02.2018
- Preparing and serving food
- Cleaning bar and food preparation areas
- Collecting payment for sales and operating cash registers
- End of business day reconciliation and banking
Administration/ Pay Clerk
The Australian Army
03.2012 - 11.2015
- Keeping and maintain registry
- Meeting set KPIs
- Creating and running reports
- Data entry for pay and administration
- Writing minutes
- Managing travel and movements
- Managing and leading a team
Retail Traineeship
The Food Mill
03.2011 - 03.2012
- Customer service
- Food preparation
- Opening and closing of store
- General cleaning duties
- Collecting payment for sales and operating cash registers
- End of business day reconciliation and banking
Customer Service
Golden Chicken
11.2009 - 12.2010
- Collecting payment for sales and operating cash registers
- Store cleaning and food preparation areas
- Food preparation
Education
Year 11 - undefined
Skills
Excellent communication skills
Certification
- Certificate III in Retail completed through a traineeship
- Certificate II in Business
- Certificate I in Work Education
- C-Class driver’s license
Timeline
Hospitality Worker
IRT Group
01.2025 - 12.2025
Customer Service
Sea juiced
02.2019 - 08.2019
Cafe All Rounder
Cafe 86
04.2018 - 12.2018
Team Member
Biddy Snack Bar
01.2017 - 02.2018
Administration/ Pay Clerk
The Australian Army
03.2012 - 11.2015
Retail Traineeship
The Food Mill
03.2011 - 03.2012
Customer Service
Golden Chicken
11.2009 - 12.2010