Paige Muller
Gold Coast,QLD
Summary
Driven professional with a proven track record at Palazzo Versace Gold Coast, excelling in talent management and staff leadership. Skilled in recruitment planning and fostering strong communication, significantly enhancing team efficiency and guest satisfaction. Demonstrates a keen analytical approach to problem-solving and employee motivation, ensuring high-quality service delivery and operational excellence.
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Supervisor
Palazzo Versace Gold Coast
11.2016 - 12.2017
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented marketing strategies to promote hotel services.
- Provided exceptional service and assistance to guests upon check-in.
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Talent Acquisition Associate
Palazzo Versace Gold Coast
01.2018 - 11.2020
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Sourced and screened candidates for food and beverage roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Created and delivered HR training sessions to staff, managers and executives.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
Food and Beverage Executive
Imperial Palace
01.2021 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Skills
- Resume Screening
- Recruitment planning
- Recruitment
- Talent management
- Sourcing skills
- Employee Motivation
- Staff Training and Development
- Complaint Handling
- Food and beverage knowledge
- Analytical thinking
- Staff Leadership
- Strong Communication
Certification
Cert 3 Hospitality
References:
Megan Screech - Palazzo Versace Venue Manager: 0466 896 147
Tim - Imperial Manager: 0415 149 099
Timeline
Food and Beverage Executive
Imperial Palace
01.2021 - Current
Talent Acquisition Associate
Palazzo Versace Gold Coast
01.2018 - 11.2020
Hotel Supervisor
Palazzo Versace Gold Coast
11.2016 - 12.2017
Cert 3 Hospitality
Similar Profiles
Dona FazahDona Fazah
Human Resources Officer at Sheraton Grand Mirage Resort, Gold CoastHuman Resources Officer at Sheraton Grand Mirage Resort, Gold Coast
Katie KovariKatie Kovari
Food and Beverage Team Leader at Imperial Hotel Gold Coast ( Ex. Palazzo Versace)Food and Beverage Team Leader at Imperial Hotel Gold Coast ( Ex. Palazzo Versace)
Jitender ThakurJitender Thakur
Security Team Leader at Palazzo Versace LLCSecurity Team Leader at Palazzo Versace LLC