Paige O’Rourke
Montrose,Australia
Summary
Enthusiastic tour guide with comprehensive experience in wilderness navigation, risk management, and first aid. Providing engaging and informative tours to diverse groups of visitors. Possess strong communication skills, adept in storytelling and cultural interpretation, ensuring memorable visitor experiences. Demonstrated ability to manage large groups efficiently while maintaining safety and enjoyment. Improved overall visitor satisfaction through personalized attention and adapting tours to meet individual interests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Motor Claims Technical Trainer
Auto & General
Kawana Waters, QLD
01.2024 - 01.2025
- Optimization of Motor Claim processes.
- Training content creation.
- Stakeholder management.
- Facilitation / presentation of training content.
- Running training groups for new starting employees.
- Completing handover documentation for consultants pre- and post-training.
- One on one coaching of individual employees incorporating different learning strategies to each person.
- Collaboration with other departments in content creation.
- Creating NTK and DYK for process updates delivered to the floor.
- Cascading training content to team leaders.
- Onboarding Technical Trainers new to the team.
Motor Claims Consultant / Academy Support
Auto & General
Kawana Waters, QLD
01.2023 - 01.2024
- Gained a wealth of knowledge as a front-line Motor Claims Consultant.
- Stepped up as a floor support to assist the team leaders when needed.
- Assisted academy consultants with questions throughout their learning journey.
- Completed claim reviews for academy consultants and provided feedback in a positive light.
- Completed Side by Sides and call observations with consultants.
- Managed development sessions with consultants incorporating different learning strategies to each person.
- Created a welcoming space for academy consultants, with lively games and positivity boards.
- Assisted with selecting the consultants team leaders and running the handover sessions.
Bartender
Reef Hotel
Noosa, QLD
01.2021 - 01.2023
- Created a welcoming environment with a bright attitude.
- Communicating with team members, management, and security efficiently.
- Working as a team in a fast-paced environment.
- Consistently following RSA and RSG compliance and regulations.
- Keeping a professional team when no member of management around.
Bartender
Kawana Waters Hotel
Kawana Waters, QLD
01.2021 - 01.2023
- Created a welcoming environment with a bright attitude.
- Communicating with team members, management, and security efficiently.
- Working as a team in a fast-paced environment.
- Consistently following RSA and RSG compliance and regulations.
- Keeping a professional team when no member of management around.
Barista
Wine and Nine
Maroochydore, QLD
01.2020 - 01.2021
- Providing excellent customer service.
- Coffee brewing and equipment knowledge.
- Customer rapport building.
- Working as a team or solo in a fast-paced environment.
- Managing stock-take and inventory lists.
- Food and drink prep handling.
- Operating point of sale systems and cash handling.
Education
High School Diploma -
Mountain Creek State High School
Sunshine Coast, QLD11-2021
Skills
- Training content creation
- Stakeholder management
- Facilitation and presentation
- Effective communication
- Time management
- Group and individual instruction
- Employee development
- Complaint handling and decision making skills
- Motivational skills
- Organisation skills
- Catering coordination
- Customer service and support
Certification
- Certificate 2 Health Support Services
- Certificate 3 in Guided Bushwalking
- First Aid
- Responsible service of alcohol
- Responsible service of gaming
- Working with vulnerable people
References
- Jonny Owen | Outdoor Expedition Guide | jowen1237@gmail.com
- Shelley Hughes | Motor Claims Optimisation Senior Manager, Auto & General | Shelley.hughes@autogeneral.com.au
- Shania Haycock | Motor Claims Technical Team Leader, Auto & General | Shania-haycock@hotmail.com
- Kristen Kitchin | Technical Motor Claims Senior Manager, Auto & General | kristen.kitchin@autogeneral.com.au
- Darryel Box | Motor Claims Team Leader, Auto & General | darryl.box@autogeneral.com.au
- Phil Smith | Bar Manager, Reef Hotel | Philjsmith1984@gmail.com | 0417467650
- Michael Clayton | Manager, Kawana Waters Hotel | mclayton@hotmail.com | 0434219181
Timeline
Motor Claims Technical Trainer
Auto & General
01.2024 - 01.2025
Motor Claims Consultant / Academy Support
Auto & General
01.2023 - 01.2024
Bartender
Reef Hotel
01.2021 - 01.2023
Bartender
Kawana Waters Hotel
01.2021 - 01.2023
Barista
Wine and Nine
01.2020 - 01.2021
High School Diploma -
Mountain Creek State High School
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