Paige Pawa
Redbank Plains,Queensland
Summary
Detail-oriented Cinema Manager with 6 years of entertainment and customer service experience. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cinema Manager
Cineplex Australia
08.2019 - 01.2023
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Provided exceptional customer service to customers, resulting in an increase in customer loyalty.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cinema Worker
Cineplex Australia
12.2016 - 01.2023
- Sold admission, processed payments and issued tickets.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Provided information about current and future events at facility.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Directed ticket holders to seats and facility locations.
Cinema Cafe/Gold Class Worker
Cineplex Redbank Plaza
12.2016 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Kitchen Hand
Cineplex Australia
12.2016 - 01.2023
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
Redbank Plains State High School
QLD11.2017
Skills
- Relationship building
- Staff training/development
- Employee reviews
- Flexible & Adaptable
- Good telephone etiquette
- Adaptability
- Training & Development
- Employee scheduling
- Business Development
- Delegation
- Workplace Health and Safety
Additional Information
COVID-19 Vaccination: Have completed the required COVID-19 vaccination process.
Certification
- Full Open Australian License (QLD).
- Current First-Aid & CPR Certificate- Attained December 2022.
- Working with Children Check (Blue Card)- Attained October 2022.
- Police Check Certificate.
- Infection Control Certificate- Attained October 2022.
- Food Handling Certificate- Attained October 2022.
- Responsible Management in a Licensed Venue (RMLV)- Attained September 2021.
- Responsible Service of Alcohol (RSA)- Attained July 2016, renewed April 2023.
- Responsible Gambling Service (RSG)- Attained April 2023.
References
Zoe Johnson- Former Location Manager Cineplex Redbank Plaza
Contact No: 0406 782 301
Zachary Rogan- Former Location Manager Cineplex Redbank Plaza
Contact No: 0400 359 687
Timeline
Cinema Manager
Cineplex Australia
08.2019 - 01.2023
Cinema Worker
Cineplex Australia
12.2016 - 01.2023
Cinema Cafe/Gold Class Worker
Cineplex Redbank Plaza
12.2016 - 01.2023
Kitchen Hand
Cineplex Australia
12.2016 - 01.2023
Redbank Plains State High School
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