Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Roberts

Modbury,SA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Chemist Warehouse
01.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Reception

Sombrero Comfort Inn & Suites
06.2022 - Current
  • Key Contributions:
  • Answering Phones and taking bookings
  • Computer skills
  • Taking payment and cash handling
  • Late night arrival procedures and reports
  • Excellent customer service
  • Organising Orders of linen
  • Balancing Accounts
  • Invoicing
  • Liaising professionally with third party and corporate clients
  • Organising Continental Breakfast Packs.
  • Timely and efficient delivery of guest amenities
  • Knowledge of the hotel and local surroundings to assist guest

Housekeeper

Oaks Hotels & Resorts SA
10.2021 - 08.2022
  • Key Contributions:
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
  • Ensure all rooms are cared for and inspected according to standard.
  • Check stocking levels of all consumables and replace when appropriate.
  • Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
  • Excellent communication skills with customers, staff, and management
  • Managed and prioritised own time from a list of duties given each morning such as vacuum, clean, dust and polish guest rooms and always completing tasks to a high standard.
  • Make beds, change sheets, remove, and replace used towels and toiletries.
  • Deliver and retrieve items on loan to guests e.g., iron and ironing boards.
  • Ensure security of guest rooms and privacy of guests
  • Perform rotation cleaning duties.

Housekeeper

Silk Hospitality/ Intercontinental
04.2021 - 08.2021
  • Key Contributions:
  • Excellent communication skills with customers, staff, and management
  • Managed and prioritised own time from a list of duties given each morning such as vacuum, clean, dust and polish guest rooms and always completing tasks to a high standard.
  • Make beds, change sheets, remove, and replace used towels and toiletries.
  • Deliver and retrieve items on loan to guests e.g., iron and ironing boards.
  • Ensure security of guest rooms and privacy of guests
  • Perform rotation cleaning duties.

Customer Service Assistant

Redwood Park Pizza
02.2013 - 01.2018
  • Key Contributions:
  • Prepared all ingredients for pizza making and made all pizzas as the pizza chef, abiding by Food Safety and Hygiene rules and regulations.
  • Assisted with the preparation of other meals served at Redwood Park Pizza, including schnitzel packs, nuggets, dim sims, chips, garlic breads and hot and cold drinks.
  • Worked collaboratively within a team environment of up to seven staff to ensure all work was completed to a high standard.
  • Oversaw the running of the shop on weekends as the Pizza Chef, managing and prioritising the work and delegating duties to the most appropriately skilled staff.
  • Provided excellence in customer service over the telephone and face-to-face, focussing on the customers’ needs and aiming to exceed expectations.
  • Accurately handled cash, used EFTPOS machine and cash register, checking all money was accurate.
  • Undertook end of day reconciliation when the owner was absent, ensuring all monies taken reconciled and troubleshooting if balance wasn’t achieved.
  • Kept the store clean, including sanitising kitchen benches and tables for the safety of customers and in accordance with Work Health and Safety guidelines.

Christmas Casual

Colette by Colette Hayman
08.2016 - 12.2016
  • Key Contributions:
  • Delivered excellence in customer service, assisting with their styling needs, providing advice on products and cross-selling, up-selling to ensure the customers’ needs were met
  • Actively participated as a team member of up to three staff, ensuring that all duties were carried out to a high standard.
  • Opened and closed store ensuring all money was locked away and the store was secure prior to leaving for the day.
  • Handled cash, used EFTPOS machine and cash register, checking amounts taken and change given was correct.
  • Reconciled all money at end of day, ensuring balance was achieved prior to getting ready for banking.
  • Undertook visual merchandising, ensuring stock was displayed in a visually pleasing way to appeal to customers.
  • Performed general cleaning duties, keeping the store clean and free from hazards for the safety of staff and customers, adhering to Work Health and Safety rules and regulations.

Waitress

Murray Princess – Captain Cook Cruises
01.2016 - 01.2016
  • Undertook relief receptionist duties, greeting customers in a professional, welcoming manner, ensuring they were comfortable.
  • Served customers at tables, providing excellent customer service taking their orders and delivering food.
  • Cleared and sanitised tables keeping the environment clean and inviting for customers, abiding by Work Health and Safety regulations.
  • Participated in the entertainment every Wednesday evening, singing with a guitarist and encouraging the audience to participate.
  • Worked in a team environment of up to 15 staff, ensuring all work was completed in a timely manner and to a high standard.
  • Cleaned all cabins daily, making sure they were totally clean and ready for occupancy within the allocated timeframe.
  • Communicated clearly and concisely with staff members, management, and customers, checking for understanding of key messages.

Relief Receptionist/Housekeeper

Adelaide Regent Apartments
02.2014 - 01.2016
  • Performed duties as relief receptionist, welcoming customers, putting them at ease, while maintaining professionalism
  • Handled cash, used EFTPOS machine and cash register when filling in for receptionist and took bookings over the telephone, checking for accuracy of information.
  • Cleaned apartments over multiple sites, ensuring everything was clean and sanitised and finished within allocated timeframes.
  • Actively participated as a team member of up to eight staff, discussing duties to ensure daily objectives were met.
  • Managed and prioritised own time from a list of duties given each morning and always completing tasks to a high standard.
  • Demonstrated excellent communication skills with customers, staff, management and other stakeholders.
  • Ordered new stock when cleaning products ran low, ensuring no runouts occurred ensuring enough stock on hand for all cleaning duties

Customer Service Assistant

Romeo’s Foodland
11.2013 - 02.2014
  • Demonstrated excellent customer service skills, serving customers promptly in a professional, friendly manner.
  • Prepared food in the delicatessen and the seafood department, adhering to Food Safety and Hygiene rules and regulations.
  • Ensured enough stock on hand to meet customer demand and re-ordering prior to runouts occurring.
  • Worked in a team environment of up to five staff, willingly assisting other team members wherever required.
  • Kept the work area clean and sanitised, in accordance with Food Safety and Hygiene and Work Health and Safety rules and regulations.
  • Communicated with confidence to staff, management, other departments, suppliers and customers, ensuring communication was easily understood.

Education

Year 12 -

TAFE SA
01.2012

Skills

  • Proficient use of Microsoft Office, Word, Power Point, Outlook, Excel and Publisher
  • Typing speed 60 words per minute
  • Cash handling, EFPOS operations
  • Strong customer service
  • Receptionist duties
  • Point of sale operations
  • Excellent telephone manner
  • Housekeeping hotel environment
  • Maintain safe food handling
  • Adhere to Work Health and Safety
  • Manual handling
  • Teamwork, work unsupervised when required
  • Leadership skills
  • Prioritise workload effectively
  • Customer service
  • Office administration

Timeline

Administrative Assistant

Chemist Warehouse
01.2023 - Current

Reception

Sombrero Comfort Inn & Suites
06.2022 - Current

Housekeeper

Oaks Hotels & Resorts SA
10.2021 - 08.2022

Housekeeper

Silk Hospitality/ Intercontinental
04.2021 - 08.2021

Christmas Casual

Colette by Colette Hayman
08.2016 - 12.2016

Waitress

Murray Princess – Captain Cook Cruises
01.2016 - 01.2016

Relief Receptionist/Housekeeper

Adelaide Regent Apartments
02.2014 - 01.2016

Customer Service Assistant

Romeo’s Foodland
11.2013 - 02.2014

Customer Service Assistant

Redwood Park Pizza
02.2013 - 01.2018

Year 12 -

TAFE SA

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Paige Roberts